Piyush Kumar Singh

Detail-oriented Fraud Analyst with 1.6+ years of experience in fraud investigation, transaction monitoring, fraud detection, customer claims processing, dispute resolution, and risk assessment within the banking and financial services industry. Skilled in identifying suspicious transactions, analyzing fraud patterns, investigating unauthorized activities, conducting fraud risk assessments, and preparing detailed investigation reports. Experienced in fraud prevention, customer onboarding awareness, KYC compliance, regulatory compliance, fraud controls, and mitigating financial losses.

Proven ability to maintain high productivity, quality, and SLA adherence while protecting customer accounts and organizational assets.

Fraud Analyst - Genpact

(2024-12)

• Monitor customer transactions and account activities to identify suspicious transactions and potential fraudulent behavior.
• Investigate fraud cases involving credit cards, debit cards, unauthorized transactions, account takeover, and payment disputes.
• Analyze transaction history, customer behavior, device activity, and account patterns to identify fraud trends and emerging risks.
• Conduct fraud investigations and prepare comprehensive case reports with clear findings and recommendations.
• Review fraud alerts generated through fraud monitoring systems and determine appropriate actions.
• Identify fraud patterns, operational vulnerabilities, and control gaps to support fraud prevention initiatives.
• Perform fraud risk assessments and recommend appropriate fraud mitigation measures.
• Support fraud control activities by ensuring compliance with internal policies and banking regulations.
• Handle fraud claims, disputes, and chargebacks while ensuring regulatory compliance.
• Collaborate with internal stakeholders to investigate suspicious activities and resolve complex fraud cases.
• Maintain accurate case documentation and investigation records within case management systems.
• Ensure adherence to SLA, quality standards, and productivity targets while managing high case volumes.
• Contribute to continuous improvement by identifying opportunities to enhance fraud detection and monitoring strategies.

Bachelor of Business Administration - Business Analytics - Suresh Gyan Vihar University (2021 - 2024)