Piyush Mishra

Results-driven Finance and Operations professional with 3+ years' experience across Order-to-Cash, Financial Analysis, and Client Management. Skilled in process optimization, variance analysis, and cross-functional collaboration to enhance reporting accuracy, control frameworks, and stakeholder decision-making.

Management Trainee - Genpact India Pvt. Ltd. - Noida, India

(2023-09)

• Analyzed financial data related to sales, rebates, and billbacks, generating insights that improved rebate reconciliation accuracy by 20%.
• Implemented Lean initiatives that eliminated manual data entry waste and reduced month-end reporting cycle time by 12%.
• Collaborated with finance, sales, and FP&A teams to resolve recurring SAP data discrepancies impacting revenue reporting.
• Supervised a small cross-functional team ensuring timely delivery of cash application and A/R reconciliation processes.
• Supported contract and rebate management activities within the Order-to-Cash process, strengthening audit readiness and SOX compliance.

Senior Customer Care Executive - Tech Mahindra Business Services - Pune, Maharashtra

(2022-10 - 2023-09)

• Managed customer queries and credit management operations for corporate accounts ensuring 95% SLA adherence.
• Reviewed and validated credit reporting data with Equifax and Illion, reducing disputes and delays by 18%.
• Prepared weekly and monthly credit analysis reports, delivering actionable insights that improved stakeholder visibility on client exposure.

Team Leader – Operations & Customer Care - InterGlobe Technologies Pvt. Ltd. - Gurugram, Haryana

(2020-12 - 2022-10)

• Led an 8–10 member operations team and ensured 100% delivery of KPIs for customer query resolution and operational SLAs.
• Managed an on-site client transition project in Pune, achieving seamless go-live with zero business disruption.
• Resolved escalated travel booking issues within 72-hour TAT, enhancing customer satisfaction and retention scores.

Bachelor of Business Administration - Business Administration - Bharati Vidyapeeth University (2017-09 - 2020-12)

Master of Business Administration - Finance - Bharati Vidyapeeth University (2024-08 - 2026-08)