Piyush Singh

Healthcare revenue cycle (RCM) Operations and quality leader with over 16 years of experience and a proven track record of leading operational excellence, compliance, and performance improvement in RCM, Billing, Collections, AR and QA. Strong history of leading large multi-location teams, improving client relationships, increasing first-pass yield, reducing denials and increasing collections and profitability by improving processes through process optimization, governance and cross functional collaboration. Recognized for utilizing a combination of strategic leadership, deep domain expertise and hands-on leadership to create measurable business impact.

RCM - General Manager at AGS Health (2025-09 – Present)

• Leading and scaling 300+ RCM professionals across multi-location operations, delivering strong production and audit outcomes, improved first-pass yield, reduced denials, and consistent SLA adherence while partnering with clients and senior leadership on quality governance and transformation initiatives.
• Serve as the senior escalation point for enterprise clients, managing executive-level relationships and driving governance reviews (QBRs/MBRs) with C-suite stakeholders.
• Spearhead digital transformation initiatives (RPA/UiPath, automation of eligibility/claims workflows) to reduce manual touchpoints and improve first-pass yield.

Sr. Revenue Cycle Manager - Operations at zHealthehr (2023-05 – 2025-09)

zHealthehr is an EHR company providing billing software; joined as Sr. Operation Manager and established a dedicated team for RCM (Medical Billing) to facilitate the outsourcing of billing services.

• Successfully led Coding, Billing, Payments, Rejections, Denials, and AR under one umbrella, contributing to a substantial increase of over 50% in client collections over the past year, positively impacting company revenue.
• Collaborate with the Sales and Marketing teams to generate promotional ideas and work with the Development and Tech Support teams to enhance the EHR application.

Revenue Cycle Manager - Operations at Porteck Corporation (2017-05 – 2023-03)

Responsible for overseeing all Revenue Cycle Management (RCM) processes related to client Service Level Agreements (SLA), billing, and collections. Implemented strategies that led to an efficient and streamlined operation. Managed and directed a team of 70-80 employees, including 3 Team Leaders and 1 Deputy Manager. Worked closely with billing, payment, and AR collection staff to harness their strengths and provide opportunities for growth and skill development.

• Achieved a notable increase in the collection of outstanding amounts from clients and organizations, consistently reaching a 95% collection rate based on the contracted amount.
• Actively involved in negotiating single case agreements to recover bad debt AR, further bolstering collection efforts.
• Focused on streamlining daily operational processes and workflows by leveraging automation technologies, enhancing efficiency, reducing manual errors, and improving overall productivity.

RCM Deputy Manager - Operations at eMDs (2015-04 – 2017-05)

• Oversaw the AR and Collection team, ensuring adherence to SLAs and achieving collection targets.
• Competencies included team coordination, reporting, issue management, KPI adherence, strategy development, team management, governance implementation, attrition control, performance management, compliance adherence, team meetings, and client communication.

Sr Business Analyst - Transition at Xavient Information Systems (2012-10 – 2015-04)

• Created SOPs, client checklists, FTE calculations, and project/transition plans.
• Leading member of Process Training and Compliance for the entire RCM process.
• Key member of the transition team for all new RCM projects.
• Involved in the PMS and EMR Implementation/Support team, and a member of the sales force implementation team.
• Direct client interface on workflow clarifications via monthly status calls, ensuring Service Level Agreements were understood and guidelines were met.
• Coordinated with PMS and EMR Implementation teams to implement new client databases.

Sr AR Analyst - Operations at Pacific Infotech Pvt. Ltd. (2010-04 – 2012-04)

• Direct client interface on workflow clarifications through daily, weekly, and monthly status calls.
• Achieved required productivity along with quality, consistently exceeding monthly/quarterly/annual productivity targets.
• Provided all necessary information to the team through daily briefings to carry out their job effectively.
• Ensured Service Level Agreements and guidelines were understood and met.

Master of Business Administration in International Business – Delhi University (2026)