Ponmugi M

QA Analyst with 3 years and 2 months of experience in Manual Testing and API Testing across Clinical Trial and Banking domains. Experienced in the complete Software Testing Life Cycle (STLC), including test planning, test case design, execution, defect tracking, regression testing, integration testing, and release validation. Skilled in Postman, Swagger, AWS S3, AWS CloudWatch Logs, MySQL Workbench, Jira, TestRail, Testiny, and Agile methodologies.

Strong experience validating connector-based integrations, data imports, API responses, and database records.

QA Analyst at TransPerfect Solution India Pvt Ltd (2023-11 – Present)

Clinical Trial Domain

• Performed end-to-end validation of clinical trial connector integrations, ensuring accurate data mapping and synchronization.
• Performed API testing using Postman and Swagger, validating request/response payloads, status codes, and business rules.
• Validated connector-based integrations by verifying AWS S3 file imports, monitoring processing through AWS CloudWatch Logs, and validating data using MySQL Workbench.
• Tested multiple clinical trial connectors, including subject creation, visit imports, subject status updates, protocol deviations, and data mapping across CTMS integrations.
• Logged, tracked, and verified defects using Jira, working closely with developers to investigate, reproduce, and validate fixes.
• Created, maintained, and executed test cases using Testiny and TestRail, ensuring complete test coverage and traceability.
• Validated end-to-end data flow between source systems and CTMS, ensuring data integrity throughout the import and processing lifecycle.
• Collaborated with Developers, DevOps, Solution Engineers, and Project Managers to deliver high-quality releases within sprint timelines.
• Mentored 2 junior QA engineers in test execution, defect analysis, and test case design, improving team productivity and quality output.
• Actively contributed to Agile ceremonies including sprint planning, daily stand-ups, defect triage, backlog refinement, sprint reviews, and retrospectives.

QA Analyst Trainee at Avon Global Solutions Pvt Ltd (2023-05 – 2023-11)

• Designed and executed manual test cases for banking and financial document generation applications.
• Performed functional, regression, and system testing to ensure application quality and release stability.
• Validated data mapping and document generation workflows to ensure accuracy and prevent duplicate outputs.
• Identified, tracked, and verified defects, collaborating with developers for root cause analysis and resolution.
• Supported release validation activities, contributing to successful deployments and system reliability

Junior Executive at Casagrand Builders Pvt Ltd (2021-09 – 2023-03)

• Managed 70+ customer interactions daily, gathering, validating, and documenting customer requirements with a high level of accuracy and attention to detail.
• Reviewed and verified project, pricing, and customer information for inquiries per week, ensuring data consistency and minimizing information discrepancies.
• Maintained and audited CRM records for customer engagements monthly, supporting data integrity, traceability, and process compliance.
• Collaborated with cross-functional teams including Sales, Operations, and Customer Support to investigate and resolve customer issues within defined timelines.
• Analyzed customer queries and business scenarios to identify appropriate resolutions, strengthening problem-solving and analytical skills.
• Prepared status reports and tracked customer activities, contributing to process monitoring, reporting accuracy, and operational efficiency.
• Consistently met performance and quality targets while supporting customer engagement, lead management, and follow-up activities.

B.E in CSE – Agni College of Technology, Chennai (2017 – 2021)

HSS – Dr. J.C. Kumarappa School (2015 – 2017)

SSLC – St. Isabel Girls School (2013 – 2015)