F&B Attendant - Benz Park - Chennai
(2009-10 - 2012-11)
F&B Attendant - Le Royal Meridian - Chennai
(2012-12 - 2015-06)
Senior F&B Executive - V7 - Chennai
(2016-02 - 2018-08)
Restaurant Manager - Hash Six - Coimbatore
(2019-05 - 2020-04)
Fine-dining Restaurant Project Manager - Topi vappa - Coimbatore
(2021-09 - 2023-06)
F&B Manager and Operations Manager - Sterling Holidays Resorts - Yelagiri
(2023-09 - 2025-10)
Oversee the daily operations of a 90-key resort, encompassing front desk services, house keeping, re-creational activities, security, maintenance, and grounds management.
- Conduct regular property inspections to uphold the highest standards of quality, cleanliness, guest readiness, and compliance with company policies.
- Implement strategic marketing initiatives to enhance resort visibility, drive occupancy rates, and increase revenue while ensuring the quality of products and services meets company and owner expectations.
- Review vendor contracts on a weekly basis, making adjustments as necessary to optimize costs.
- Developed the Team by Request initiative aimed at enhancing the overall guest experience and satisfaction levels.
- Formulated action plans based on forecasts to meet budgetary goals.
- Addressed customer inquiries, requests, and complaints effectively.
- Implemented waste reduction strategies and pursued revenue development initiatives to align departmental operations with sales and profit objectives.
- Controlled costs to ensure business operations remained within budget while achieving profit increases through the completion of multiple tasks with in established time frames.
- Assessed employee performance and provided constructive feedback to enhance skill development.
- Cross-trained existing staff to maximize team flexibility and performance.
- Enhanced overall performance by monitoring daily activities and providing mentorship to team members.
- Effectively managed budgets and allocated resources to optimize productivity and profitability.
- Successfully maintained a (GOP) between 30% and 35%.
- Successfully maintained F&B costs at 33%.
- Successfully achieved the highest sales figures in the past decade in the new year and Christmas
- Completed Train the Trainer Program.
- Positioning our restaurant as the top performer among 17 establishments.
- Our OTA channel ratings improved significantly from 3.6 to an impressive 4.5.
- We achieved 90% of our budget goals for the year of 2024 and 2025.
General Manager - Vseven Hotel - Tiruvannamalai
(2025-10)
- Develop and execute strategic plans to achieve revenue and profitability targets
- Manage daily operations across all departments, ensuring service quality standards
- Create and monitor departmental budgets while controlling operational costs
- Recruit, train and develop staff while maintaining optimal staffing levels
- Build relationships with guests and handle escalated complaints professionally
- Analyze performance metrics and implement improvements based on data insights
- Ensure compliance with health, safety and regulatory requirements
- Collaborate with ownership on capital improvements and property enhancements
- Digital check-in and mobile keys reduce front desk workload during busy periods
- Housekeeping coordination features streamline room turnover and maintenance tracking
- Direct booking capabilities decrease ota commission costs and increase profit margins
- Develop and manage the hotel's budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets.
- Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders.
- Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.
- Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture.
- Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel.
- Engage with the local community and industry partners, participating in community events, supporting charitable initiatives, and representing the hotel in relevant associations and organizations.
