Pooja Agrawal

Customer-facing SaaS professional with 10+ years across technical training, developer advocacy and technical sales. Trained 10,000+ learners, presented across 36 countries, and led a 12-member sales team that consistently hit a target of 35 website sales per day. Skilled at onboarding, product adoption, executive communication and turning technical products into customer outcomes.

M.Tech in Computer Science from IIIT Delhi. Seeking a remote Customer Success or Technical Account Management role with a SaaS company.

Technical Sales Lead at Open Weaver (2024-08 – 2026-10)

• Led and mentored a team of 12 sales professionals, providing technical guidance to help them position and sell websites to customers.
• Achieved a consistent team target of 35 websites sold per day through coaching, product training and objection handling.
• Partnered with customers through the full journey from requirement discovery and demo to purchase and onboarding.

Senior Developer Advocate at Open Weaver (2022-02 – 2024-07)

• Drove adoption of Studio, the company's AI and website-building platform, and Kandi, its open-source tool, across IITs, IIMs and T-Hub Hyderabad.
• Delivered live sessions to 750+ attendees at once on applied ML use cases such as breast cancer prediction, fake news detection and deepfakes.
• Trained and certified 10,000+ students through bootcamps, building a large base of active users and product advocates.
• Led outreach and technical workshops across 36 countries as the trusted technical voice of the product.
• Created tutorials, documentation and live sessions that improved onboarding, engagement and platform retention; shared user feedback with product and engineering.

Master Instructor at Edunet Foundation (2021-11 – 2022-02)

• Trained 300+ developers and students in AI, Machine Learning and Cloud deployment.
• Mentored participants in building and deploying capstone projects.

Assistant Professor (NPIU, MHRD / World Bank Project) at Madhav Institute of Technology & Science (MITS) (2018-09 – 2021-09)

• Selected through a competitive government examination for a technical faculty position at one of central India's premier engineering institutes.
• Taught a wide range of Computer Science subjects, including IoT, Cloud Computing and AI/ML, to 450+ students through NASSCOM SSC and AICTE programs.
• Mentored students through interview preparation; graduates secured placements with packages from 4 LPA up to 12 LPA.
• Prepared the Academic Progress Report for the CSE/IT Department; received a Letter of Appreciation for an FFI Index above 4 out of 5 (2018–19).
• Organised national workshops on Data Science (2020) and AI & Deep Learning (2019); organising member of the MITS Startup Cell and Smart India Hackathon.

Freelancer at Freelancer.com (2017-10 – 2018-09)

• Worked on different projects like Helped create a course on flying drone for an Australian Client. Similarly did some keyword optimization and Google AdWords for a project offered by a Kenyan Client.

Business Head at Infallible Technologies (P) Ltd (2017-06 – 2017-10)

• Managed a team of five members to design and promote the Infallible fitness platform.

Research Consultant at AirWander (2016-04 – 2017-06)

• Worked as a research consultant for a San Francisco-based travel-tech startup whose platform helps travellers spend less by adding stopovers to their trips.
• Researched and prepared data that was presented at TechCrunch Disrupt London 2016.

Research Intern at Siemens Research Lab (2014-12 – 2015-05)

• Built monitoring solutions on AWS using CloudWatch, improving metric extraction and operational visibility.

M.Tech in Computer Science & Engineering – Indraprastha Institute of Information Technology (IIIT) (2013 – 2015)

B.E. in Computer Science & Engineering – Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) (2008 – 2012)