Pooja Arora

Strategic Learning & Development and Transformation Leader with 18+ years of experience driving workforce transformation, capability development, leadership excellence, digital learning adoption, and organizational effectiveness across SaaS, FinTech, Telecommunications, Banking, E-Commerce, and BPO industries. Proven track record of leading enterprise initiatives impacting 500–1000 employees, building training functions from inception, developing 75+ trainers and leaders, and delivering measurable business outcomes through innovation, AI-enabled learning, stakeholder engagement, and operational excellence.

Manager – Training & Transformation - Avalara Technologies

(2022-01 - 2026-12)

Led global enablement, workforce transformation, and operational excellence initiatives.

• Introduced AI-enabled learning approaches and digital learning strategies.
• Designed leadership, compliance, behavioral, and product learning programs.
• Partnered with cross-functional stakeholders to improve business performance.

Manager – Product & Process Training - Tech Mahindra BPS

(2021-01 - 2022-12)

Managed enterprise capability development and transformation initiatives.

• Led stakeholder governance reviews and performance improvement programs.
• Supported Flipkart client operations and workforce readiness initiatives.

Manager – Product & Process Training - Aditya Birla Payments Bank

(2017-01 - 2019-12)

• Led capability-building initiatives, compliance learning, and stakeholder engagement.

Circle Trainer & Process Auditor - Idea Cellular

(2013-01 - 2017-12)

• Managed quality assurance, audits, compliance programs, and employee development.

Training Manager - La Marca Advisory

(2010-01 - 2013-12)

• Established training functions in Singapore and Bangladesh and managed strategic client engagements.

Bachelor of Arts - University of Delhi