Pooja Balmiki

Administered and managed Microsoft Azure production environments, supporting compute, network, and storage resources while maintaining high availability and security standards. Performed end-to-end Azure Virtual Machine lifecycle management, including provisioning, resizing, restart and decommissioning across 30+ VMs in the azure environments. Configured and maintained Azure networking components such as VNets, subnets, Network Security Groups (NSGs), and routing rules to ensure secure and reliable connectivity.

Senior Analyst - Azure Cloud Engineer at Capgemini (2024-10 – Present)

• Administered and managed Microsoft Azure production environments, supporting compute, network, and storage resources while maintaining high availability and security standards.
• Performed end-to-end Azure Virtual Machine lifecycle management, including provisioning, resizing, restart and decommissioning across 30+ VMs in the azure environments.
• Configured and maintained Azure networking components such as VNets, subnets, Network Security Groups (NSGs), and routing rules to ensure secure and reliable connectivity.
• Implemented and governed Role-Based Access Control (RBAC) for 100+ user and service identities, enforcing least-privilege access and strengthening overall cloud security posture.
• Provisioned and managed Azure infrastructure using Infrastructure as Code (IaC) tools including Terraform, ARM Templates, and Bicep, enabling consistent, repeatable, and automated deployments.
• Designed and supported CI/CD pipelines (Azure DevOps YAML) and contributed to containerized deployments using Docker, improving efficiency.
• Designed and maintained monitoring and alerting solutions using Azure Monitor and Log Analytics, reducing incident detection time by 40% through proactive monitoring.
• Handled P1 and P2 production incidents in a 24×7 support environment, resolving 95% of incidents within SLA and minimizing business impact.
• Performed detailed Root Cause Analysis (RCA) for recurring incidents and implemented preventive fixes, resulting in a 20% reduction in repeat issues.
• Developed and enhanced automation scripts using Python, PowerShell, and Bash to automate provisioning, monitoring, and routine health checks, reducing manual operational effort by 40%.
• Collaborated with cross-functional teams to resolve Azure production issues while mentoring junior engineers, improving team efficiency and operations.

System Analyst - Cloud Engineer at Capgemini (2022-09 – 2024-10)

• Monitored and supported Azure-based cloud infrastructure in a 24×7 operations environment, ensuring system availability, reliability, and SLA compliance.
• Performed continuous infrastructure and performance monitoring across Linux and Windows servers, analyzing CPU, memory, disk, and filesystem utilization to prevent outages.
• Managed incidents and service requests using ServiceNow, following ITIL processes for proper resolution, escalation, and documentation.
• Supported Azure Virtual Machine operations including start/stop, restart, health checks, and basic troubleshooting, collaborating with cross-functional teams to restore services.
• Executed routine server and operational maintenance tasks such as disk cleanup, log rotation, batch job monitoring, patch validation, and system health checks.
• Handled user access management across Linux and Windows systems and contributed to incident documentation, RCA discussions, and operational runbooks.

B.E. in Computer Science and Engineering – Mumbai University (2018-08 – 2022-08)