Pooja Bhatiani

Results-driven Data Governance and Analytics professional with 9+ years of experience across banking, healthcare, and insurance sectors. Proven expertise in enterprise data governance frameworks, data quality management, metadata management, and regulatory compliance (BCBS 239, CCAR, AML, GDPR). Experienced in designing as-is and to-be process flows, conducting gap analyses, and producing SOPs and process documentation.

Adept at partnering with cross-functional stakeholders to drive data integrity, reduce operational risk, and enable data-driven decision-making. Recognised as a top performer with multiple awards for leadership and delivery excellence.

Assistant Manager – Data Governance & Analytics at CITICORP (2021-03 – Present)

Data Governance & Compliance, Process Design & Documentation, Data Quality & Issue Management, Stakeholder Engagement & Reporting

• Designed and implemented enterprise-wide data governance framework encompassing data lineage, metadata management, data quality rules, data certification, glossary, and catalog management across multiple business lines
• Leveraged AI-enabled governance tools to automate data classification, enhance metadata tagging, and improve quality monitoring across enterprise datasets — reducing manual effort by 30%+ and significantly expanding monitoring coverage
• Partnered with data owners and stewards to define governance protocols and decision frameworks aligned with BCBS 239, CCAR, and AML regulatory requirements
• Supported audit readiness by improving sensitive data identification, lineage traceability, and evidence of control implementation across enterprise data assets
• Applied data quality dimensions — accuracy, completeness, consistency, timeliness, and validity — to underpin regulatory reporting and executive decision-making
• Designed as-is and to-be process flows using Microsoft Visio; conducted gap analyses to identify inefficiencies and recommended improvements aligned with best practices
• Gathered and documented business requirements, produced SOPs and functional specifications, and validated deployments across UAT and production environments
• Documented key and non-key controls within operational processes, detailing how they are operated and monitored to ensure alignment with regulatory and internal risk frameworks
• Applied version control, ownership assignment, and approval workflows to maintain governance standards and ensure consistency across all documentation
• Established end-to-end data issue management framework — managing 100+ data quality issues annually with defined SLAs; published monthly scorecards presented to senior leadership
• Performed root cause analysis to distinguish systemic issues from one-time defects, driving time-bound remediation with clear accountability across teams
• Conducted data audits to validate controls and recommend improvements; used data lineage to trace root causes of reporting and regulatory issues
• Developed dynamic JIRA dashboards providing real-time defect tracking and issue visibility to stakeholders across the NAM region
• Facilitated workshops and cross-functional meetings to gather input, validate process documentation, and drive consensus on improvements with process owners and business units
• Crafted Tableau and SQL-based visualisations and management reports to communicate actionable insights to executives across credit card and retail banking functions
• Aggregated KPIs, analysed trends, and presented structured insights enabling nimble decision-making across multiple functions

Senior Associate – Data & Business Analysis at FUTUREMINDS CONSULTING (2018-05 – 2021-02)

• Improved operational performance of finance and risk business by 20% through in-depth controls analysis and customer segmentation initiatives
• Conducted credit risk analysis through multi-source data analysis employing rigorous ETL techniques and advanced SQL querying to summarise and interpret complex datasets
• Identified data inconsistencies, collaborated with stakeholders to resolve issues at source, and documented findings and recommended controls
• Supported stakeholder alignment by bridging business and technical teams, translating complex data findings into clear, actionable business recommendations
• Created structured analysis frameworks and executive presentations to communicate insights clearly to senior leadership

Senior Associate – Market Research & Analytics at UNIMRKT RESEARCH (2016-09 – 2018-05)

• Spearheaded primary research through CXO-level interviews, market surveys, and stakeholder engagement across multiple industries
• Implemented data stewardship processes including data profiling, cleansing, standardisation, and validation workflows; improved data accuracy across client datasets
• Built customised Tableau dashboards tailored to client requirements, reducing reporting turnaround time by ~40% and improving insight clarity
• Collaborated with cross-functional stakeholders to refine research requirements, validate findings, and ensure alignment with business objectives

Research Associate at BRIKSTATS CONSULTING (2015-06 – 2016-08)

• Performed data mining and sanity checks to ensure accuracy and consistency; documented validation steps, assumptions, and methodologies for transparency and future reuse
• Responded to ad-hoc data requests ensuring timely, accurate outputs while maintaining high data quality standards across all deliverables
• Supported senior analysts with data preparation, cleansing, and preliminary analysis to enable efficient research delivery

Bachelor of Technology in Information Technology – Maharshi Dayanand University (2010 – 2014)