Pooja Devi

Dynamic Staff Nurse with extensive experience at SMGS Hospital Jammu, excelling in patient care and medication administration. Proven ability to enhance team collaboration and improve patient outcomes through effective communication and critical thinking. Committed to ethical practice and quality improvement, ensuring exceptional service and support in high-pressure environments. Notable contributions include improved patient satisfaction rates and streamlined workflow procedures.

Staff Nurse - Shri Mata Vishno Devi superspeciality hospital - Jammu, India

(2021-01 - 2022-12)

• Worked in surgical ICU, medical ICU and wards for the smooth functioning of the hospital.

Staff Nurse - SMGS Hospital Jammu - Jammu, India

(2022-12)

• Worked as an emergency pediatric nurse and now working as a pediatric surgery nurse in the hospital.
• Organized client meetings to provide project updates.
• Managed front desk operations, greeting visitors and directing them to appropriate departments.
• Participated in staff training sessions, acquiring new skills and knowledge.
• Processed and filed documentation, ensuring accuracy and confidentiality.
• Communicated effectively with customers regarding their inquiries or complaints.
• Trained newly hired employees regarding company policies and operations.
• Determined consumer needs to provide products and services appealing to larger market.
• Maintained inventory levels of office supplies, placing orders when necessary.
• Participated in the planning of special events and promotions for the organization.
• Conducted research as directed, compiling findings for review.
• Answered phone calls and routed correspondence to appropriate staff members.
• Built and maintained working relationships with peers and upper management.
• Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
• Met incoming customers pleasantly and offered support and service.
• Maintained positive working relationship with fellow staff and management.

Higher Secondary - Army public school Jammu cant.

Bachelor of Nursing - Nursing - BEE ENN College of Nursing, Jammu (2015-01 - 2020-12)