Pooja Dwivedi

Ambitious and results-oriented professional with strong skills in business strategy, communication, leadership, and problem-solving. Adaptable and proactive, with the ability to manage priorities, collaborate effectively, and contribute to organizational growth.

Customer Operations Expert at Flipkart -Teleperformance (2025-09 – 2026-04)

• Handled seller queries through voice and email channels, ensuring timely and accurate resolution.
• Analyzed concerns, identified root causes, and provided appropriate solutions.
• Maintained a customer-centric approach while meeting TAT and SLA standards.
• Handled critical escalations and coordinated with internal teams for timely resolution.
• Reviewed case details for completeness and accuracy before routing requests.
• Adhered to process guidelines, quality standards, and service requirements.

HR Associate at Career Services Varanasi (2024-02 – 2025-01)

• Supported recruitment through applicant screening and interview coordination.
• Coordinated employee orientation and onboarding schedules.
• Facilitated communication between employees and management and addressed concerns proactively supported day-to-day HR and administrative activities.
• Handled incoming office calls and routed queries professionally.

HR Department Intern at Uttar Pradesh Rajya Vidyut Utpadan Nigam Limited

4-Week Internship

MBA – Ims Mahatma Gandhi Kashi Vidyapith, Varanasi (2021 – 2023)

Diploma in Fashion Designing – Mahatma Gandhi Kashi Vidyapeeth, Varanasi (2019 – 2021)

B.Sc in Textiles And Handloom – Mahatma Gandhi Kashi Vidyapeeth, Varanasi (2019 – 2019)

Intermediate – Shiksha Niketan Intermediate College, Sonebhadra, U.P (2015 – 2015)

High School – Shiksha Niketan Intermediate College, Sonebhadra, U.P (2013 – 2013)