Pooja Goyal S
Senior Specialist in Mortgage Servicing and Claims Management
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About
Senior Specialist with 5+ years of experience in mortgage servicing, loan processing, and claims management. Proven expertise in property preservation, quality control, and process optimization. Recognized for achieving 100% QC scores, mentoring peers, and streamlining workflows. Adept at cross-functional collaboration and delivering results in fast-paced financial services environments.
Experience
Senior Specialist - Ocwen Financial Corporation - Bengaluru, India
(2022-06 - 2025-04)
- Streamlined loan servicing and REO property management, ensuring compliance with HUD, investor, and government standards.
- Processed and QCed Initial & Supplemental Claims, including Sales-Based, Appraisal-Based, Foreclosure, Deed in Lieu, Short Sale, and Heir Payoff loans.
- Managed property inspections, vendor performance, and invoice approvals for preservation activities.
- Partnered with cross-functional teams to define business requirements and improve operational processes.
- Conducted quality assurance checks on claims, improving workflow efficiency and ensuring 100% compliance.
- Achieved 100% QC scores across multiple claims processing teams (Feb, Jul, Aug 2023).
- Recognized for highest number of loans processed (Feb 2023).
- Awarded for exceptional quality and productivity performance.
Process Executive - Infosys BPM Limited - Bengaluru, India
(2019-08 - 2022-06)
- Maintained production and quality standards in mortgage operations.
- Verified and provided critical documents required for underwriting and mortgage processing.
- Analyzed origination documents including Loan Applications, Appraisals, HUD, Deed of Trust, Title Search, Credit Reports, Settlement Statements, and Collateral Files.
- Applied underwriting principles (4Cs: Capacity, Credit, Collateral, Capital).
- Guided and mentored team members on business processes and quality standards.
- Participated in client meetings to translate business requirements into viable solutions.
- Won the RAMP Award (3x) for top performance.
- Completed I Leap 1.0 Certification.
Education
Bachelor of Commerce - Professional Accounting - Hindusthan College of Arts & Science (2016 - 2019)
Higher Secondary Certificate - S.E.S. Matriculation Higher Secondary School (2015 - 2016)
Secondary School Leaving Certificate - Kumaraswamy Matriculation Higher Secondary School (2013 - 2014)
