Pooja

With Four years of experience as a highly motivated Assistant Restaurant Manager, always eager to learn, aiming to create unique experiences with a positive attitude and a pleasant smile and excited to use my proven skills in operational management, exceptional guest service, and staff training to enhance operational efficiency and improve profitability.

Assistant Restaurant Manager - Fairfield By Marriott Calangute Goa - Calangute, Goa

(2026-06)

• Oversees daily operations
• Manages front-of-house staff (staff management)
• Ensures exceptional customer service (Guest Excellence)
• Inventory and supply
• Financial and Admin works
• Cost Control
• Conflict Resolution
• Tech Proficiency (POS)
• Motivating Staff

Senior Food and Beverage Executive - Amanora the fern and club (series by Marriott)

(2025-04 - 2026-05)

Pre-opening of a 200-cover restaurant involves several key areas:

• Team leadership
• Leading operations
• Guest relations and satisfaction
• Briefing
• Cash handling
• Rostering and allocation
• Grooming
• CCG and Breakage management
• Managing online reviews (TripAdvisor)
• Dyne-friendly
• Proficiency in Excel and systematic work

Food and Beverage Executive - Novotel New Delhi City Centre - New Delhi

(2024-03 - 2025-04)

Pre-Opening

• Strategy and operation setup
• Creating standard operating procedures (SOPs)
• System integration
• Staff training
• Documentation creation and management
• Cash handling
• CCG management
• Opening and closing incharges

Guest Service Associate - Courtyard by Marriott Aravali Resort

(2022-10 - 2024-03)

• Problem-solving
• Providing excellent customer service with a positive attitude
• Hosting guests and managing reservations
• Handling cash transactions accurately and efficiently
• Effectively leading and managing a team
• Providing private dining as well to enhance their unique experience with us
• Attending and participating in briefings
• Friendly and knowledgeable about opera
• Proficient with files

Bachelor's of Arts - University of Delhi (2022 - 2024)

Diploma in Hospitality - Frankfinn - Institute of Air Hostess, Travel, Tourism and Customer service (2022 - 2022)

12th - Sarvodaya Kanaya Vidyala (2021 - 2021)

10th - Sarvodaya Kanaya Vidyala (2019 - 2019)