Pooja Mahendrakar

Results-driven Community & Operations Manager with 8+ years of progressive experience across co-living, student housing, hospitality, and corporate administration. Proven expertise at Stanza Living and The Covie in delivering premium resident experiences, driving occupancy growth, and managing multi-site property operations. Skilled in vendor coordination, team leadership, SOP implementation, escalation resolution, and operational MIS — consistently elevating customer satisfaction and facility performance in competitive residential and hospitality environments.

Community & Operations Manager - The Covie - Kharghar, Navi Mumbai

(2025-02 - 2025-10)

• Oversaw end-to-end co-living operations including resident onboarding, occupancy management, and daily facility coordination — maintaining 95%+ occupancy and high service standards.
• Drove resident engagement through structured community programs, feedback sessions, and proactive grievance resolution, improving resident satisfaction and retention.
• Managed housekeeping, security, and maintenance vendor teams; enforced SOP compliance and ensured consistent delivery of premium facility standards.
• Prepared weekly operational MIS reports for leadership — enabling data-driven decisions on occupancy trends, vendor performance, and resident NPS.

Resident Captain / Property Manager - Stanza Living - Mumbai – Pune

(2023-01 - 2025-02)

• Managed premium student and executive accommodation across multiple properties, ensuring seamless resident experience and facility operations at brand-defined standards.
• Led resident relationship management — resolved conflicts, conducted regular check-ins, and implemented community initiatives to drive retention and positive referrals.
• Supervised housekeeping, security, and maintenance vendors; conducted property audits and compliance checks to uphold operational consistency across sites.
• Executed occupancy management strategies including pre-arrival coordination and onboarding orientation — contributing to measurable improvements in resident renewals.

Front Desk & Office Admin - Prym Solutions Pvt Ltd - Mumbai

(2022-01 - 2023-01)

Admin / Trainer / Assessor - CK Skills - Gujarat

(2019-11 - 2022-01)

Admin & Event Management - Artisan Handicraft Dept. - Nagpur

(2016-01 - 2019-11)

Bachelor of Science - Information Technology - Pune University