Pooja Panigrahi

Accounts Receivable and Healthcare Revenue Cycle professional with experience in AR Calling, medical billing support, insurance follow-up, claim resolution, customer service, and operational coordination.

Accounts Receivable Executive - IKS Healthcare

(2020-12 - 2022-03)

• Coordinated with US doctors and insurance providers for claim settlement and payment follow-up.
• Handled AR calling, claim status checks, and account resolution activities.
• Managed emails, calls, and documentation while meeting SLA requirements.
• Ensured compliance with healthcare processes and data accuracy.

Customer Support Executive - DKP Logistics

(2022-04 - 2023-07)

• Managed shipper queries related to dispatch, pickup schedules, and delivery updates.
• Coordinated with operations teams to ensure smooth daily logistics execution.
• Maintained shipment records and proactive follow-ups.

Back Office Executive - Aramex India Pvt. Ltd.

(2023-08 - 2026-05)

• Coordinated with shippers, consignees, sales teams, and operations.
• Tracked shipment status and escalated delays.
• Maintained MIS reports and documentation.
• Worked with Australia and India operations teams.

M.Sc - SIES College of Arts, Science and Commerce (2020)

B.Sc - Guru Nanak Khalsa College (2018)

HSC - Andhra Education Society Junior College (2015)

SSC - National Kannada Education Society High School (2013)