Pooja Patel

Looking for a challenging position to get a place of obligation, utilizing my abilities and efficiency to impart my thoughts and learn new things from the organization and submit myself for accomplishing organizational targets with the collaboration of my hard work along with smartness.

E-commerce operation Associate at QE Home (2023-02 – 2025-10)

Managed online customer orders and e-commerce operations with focus on order accuracy, customer satisfaction, and logistics coordination.

• Processed and managed online customer orders, ensuring accuracy in product selection, billing, and shipping details.
• Coordinated with warehouse and logistics teams to ensure timely order fulfillment and delivery tracking.
• Provided customer support via live chat, email, and phone, addressing inquiries related to orders, products, and returns.
• Resolved customer issues such as delayed shipments, incorrect orders, refunds, and exchanges in a professional and efficient manner.
• Assisted customers in selecting bedding products by offering product knowledge, recommendations, and personalized solutions.
• Maintained high levels of customer satisfaction by delivering prompt responses and clear communication.
• Handled remote (work-from-home) order processing tasks, ensuring productivity and adherence to company standards.
• Updated customer records and order details in the system, maintaining accurate documentation and data entry.
• Followed company policies to manage returns, cancellations, and warranty-related queries.
• Collaborated with team members to improve workflow efficiency and enhance customer experience.

Medical officer at Parekh's hospital (2018-09 – 2022-12)

Provided medical care, managed patient records, coordinated care activities, and maintained high standards of patient care.

• Ensure the highest standards in patient care are maintained.
• Verified complex diagnoses and facilitated treatment plans.
• Performed administrative duties and risk management.
• Directed and coordinated patient care activities of nursing and support staff.
• Assisted senior physicians in surgery.
• Interpreted diagnostic test results for deviations from normal.
• Confirmed consistent and accurate medical recordkeeping practices.
• Completed patient referrals to other medical specialists.
• Communicated with patients, ensuring that medical information was kept private.
• Reported to senior management, as well as liaised between administrative and medical staff.
• Provide care and companionship for individuals during periods of incapacitation or family disruption.
• Assisted in administration of medication

Bachelor of Science in Homoeopathy (2019-06)