E-commerce operation Associate at QE Home (2023-02 – 2025-10)
Managed online customer orders and e-commerce operations with focus on order accuracy, customer satisfaction, and logistics coordination.
- Processed and managed online customer orders, ensuring accuracy in product selection, billing, and shipping details.
- Coordinated with warehouse and logistics teams to ensure timely order fulfillment and delivery tracking.
- Provided customer support via live chat, email, and phone, addressing inquiries related to orders, products, and returns.
- Resolved customer issues such as delayed shipments, incorrect orders, refunds, and exchanges in a professional and efficient manner.
- Assisted customers in selecting bedding products by offering product knowledge, recommendations, and personalized solutions.
- Maintained high levels of customer satisfaction by delivering prompt responses and clear communication.
- Handled remote (work-from-home) order processing tasks, ensuring productivity and adherence to company standards.
- Updated customer records and order details in the system, maintaining accurate documentation and data entry.
- Followed company policies to manage returns, cancellations, and warranty-related queries.
- Collaborated with team members to improve workflow efficiency and enhance customer experience.
Medical officer at Parekh's hospital (2018-09 – 2022-12)
Provided medical care, managed patient records, coordinated care activities, and maintained high standards of patient care.
- Ensure the highest standards in patient care are maintained.
- Verified complex diagnoses and facilitated treatment plans.
- Performed administrative duties and risk management.
- Directed and coordinated patient care activities of nursing and support staff.
- Assisted senior physicians in surgery.
- Interpreted diagnostic test results for deviations from normal.
- Confirmed consistent and accurate medical recordkeeping practices.
- Completed patient referrals to other medical specialists.
- Communicated with patients, ensuring that medical information was kept private.
- Reported to senior management, as well as liaised between administrative and medical staff.
- Provide care and companionship for individuals during periods of incapacitation or family disruption.
- Assisted in administration of medication
