Customer Success Manager at Elixir India (2024-12 – Present)
- Owned end-to-end lifecycle for 50+ active customer accounts ensuring seamless service delivery and a consistent customer experience across order-to-closure stages.
- Partnered with internal teams to resolve customer issues efficiently, ensuring continuity of service and a seamless customer experience.
- Analyzed recurring issues through data and feedback, collaborating cross-functionally to implement process improvements and reduce delays and complaints by 15–20%.
- Drove repeat customer engagement through proactive communication and lifecycle ownership, contributing to a ~20% uplift in recurring revenue from existing customers.
- Reviewed customer interaction history and usage patterns to prioritize accounts with higher repeat engagement potential, enabling focused follow-ups and improved outcomes.
Product Specialist at Rippling (2023-09 – 2024-10)
- Resolved product and workflow issues for US-based enterprise payroll customers, handling 60+ weekly tickets using Salesforce (CRM) within a SaaS environment.
- Maintained 90–95% Customer Satisfaction (CSAT) by delivering high-quality Customer Support for payroll processing, compliance, and system configuration, especially during critical payroll cycles.
- Identified and escalated recurring product issues (e.g., data syncing errors), collaborating with Product and Engineering teams to drive solutions using JIRA platforms, resulting in a 15–20% reduction in support tickets and improved overall customer experience.
- Conducted product and process training for new hires, improving team performance and reducing onboarding time by 20–25% through structured knowledge sharing and strong communication and teamwork.
Talent Coordinator at Uber (2022-05 – 2023-07)
- Calibrated 28% new panelists and 25% Bar Raisers in a high-performing team, improving hiring quality and candidate experience.
- Orchestrated end-to-end recruitment operations for hiring teams, streamlining workflows and reducing time-to-fill by 12% through optimized scheduling and communication strategies, as measured by ATS reporting.
- Orchestrated end-to-end recruitment for 10+ roles weekly, conducting 40+ interviews, while streamlining communication protocols and reducing scheduling errors by 15% across the process.
Senior HR Executive at Lecompag Trading Pvt Ltd (2020-07 – 2022-04)
- Conducted daily, weekly, and monthly financial reconciliations, maintaining zero major audit discrepancies.
- Prepared audit reports and supporting documentation, ensuring timely resolution of identified gaps.
- Implemented HR policies and SOPs improving documentation consistency and operational clarity.
- Fortified employee records management by updating data promptly.
HR Executive at Bounce (2019-08 – 2020-07)
- Managed HRIS database for 3000+ employees, ensuring accurate and up-to-date employee lifecycle records.
- Prepared and reconciled monthly payroll data with 99% accuracy across attendance, leave, and compensation inputs.
- Automated the generation of monthly payroll summaries utilizing Excel, facilitating more accurate reporting and minimizing payroll errors, ensuring compliance for over 3000 employees.
- Streamlined onboarding procedures by developing a new training checklist, increasing new hire satisfaction scores by 20% and ensuring accuracy in new hires date set up.
Internship at Angoalissar (2018-07 – 2018-07)
- Gained exposure to HR policy documentation and internal operational workflows.
