Customer Sales Executive - Omprime Technology Pvt Ltd
(2023-04)
- Manage and book travel reservations for clients worldwide
- Handle travel inquiries via phone and email, ensuring seamless communication
- Provide competitive rates and discounts for air tickets, hotels, and other travel services
- Leverage GDS systems such as Amadeus and Sabre to secure the best rates
- Promote additional services including hotel stays and travel insurance
Customer Sales Executive - Fareportal India Pvt Ltd
(2015-01 - 2023-03)
- Facilitate global travel reservations, providing customers with the best deals
- Address inquiries via phone, ensuring a high level of customer satisfaction
- Offer a variety of travel services including airline tickets, hotels, car rentals, and insurance
- Utilize GDS platforms such as Amadeus and Sabre to find competitive pricing
Customer Sales Executive - Always On Vacation
(2014-09 - 2015-01)
- Conduct outbound calls to potential suppliers using a predictive dialer system
- Handle inbound calls from customers, providing product and service information
HR Executive - Next Gen Publishing Ltd
(2011-12 - 2014-12)
- Oversee the entire employee lifecycle, including induction, performance management, and exit processes
- Collaborate with talent management teams to place employees and provide career development opportunities
- Design and implement HR programs such as job postings, rotations, and workshops
- Manage employee records, attendance, leave, and performance dashboards
- Conduct employee orientations, handle onboarding, and maintain HR documents
- Lead exit interviews, ensuring smooth offboarding and data recording
Customer Care Executive (CCE) - V-Care Call Center, Noida - Noida
(2010-04 - 2010-08)
- Responded to incoming customer calls, primarily from the US
- Provided detailed product information and assisted with customer queries
- Generated monthly performance reports based on customer interactions
Front Office Executive (FOE) - Worlds
- Efficiently manage front desk operations and handle challenging customer situations
- Provide top-tier customer service, managing EPBEX and walk-in guest needs
- Handle conference and meeting room bookings
- Transfer incoming calls to appropriate departments and maintain effective communication
- Train and support front office staff while fostering a positive working environment
- Assist customers in gathering property data and communicate with the listing management team
- Promote company services to prospects and maintain customer records in CRM
