Pooja Srivastava

Dynamic Admissions Counselor & Customer Relationship Professional with 15+ years of experience in university admissions, CRM operations, tele-marketing leadership, team handling, and operational management. Expert in managing end-to-end admission processes, SAP CRM operations, lead generation, student counseling, documentation compliance, and performance reporting.

Customer Relationship Manager - Rajasthan Volvo (Saisha Skoda) - Jaipur

• Managing daily operational activities and SAP CRM processes.
• Handling Google Sheets, emails, telephonic follow-ups, and MIS reporting.
• Supervising team members and ensuring SLA adherence and service quality.
• Maintaining database accuracy and coordinating internal departments.

Admission Officer - Private Global University

(2019-01 - 2024-12)

• Managed complete UG & PG admission lifecycle (Medical & Non-Medical).
• Counseled students and parents; converted inquiries into enrollments.
• Verified documentation and coordinated onboarding processes.

Team Leader - ESHA Communications (Channel Partner of IDEA Telecommunications)

• Led Tele-Marketing Executives generating leads through cold calling.
• Supervised Field Marketing Executives converting leads into prospective customers in allotted areas.
• Managed Prepaid & Postpaid plan promotions and target achievement.
• Conducted daily meetings, monitored performance, and maintained operational data in Excel sheets.
• Handled office operations, reporting, and team coordination.

Customer Service Executive - Tata CLiQ

• Resolved customer queries via calls and emails; maintained CRM records.

Telesales Executive - CarDekho

• Handled customer outreach and maintained CRM data; received performance appreciation.

Communication Officer - GVK EMRI (108 Services)

• Managed emergency communication and dispatch coordination.

Manager - Rungta Hospital

• Managed administration and customer relationship operations.

School Teacher & Home Tutor

• Taught Social Studies & History; provided tutoring Grade 1–9.

M.A. - History - University of Rajasthan

MBA - HR & Marketing - University of Rajasthan

B.Ed - Social Studies & History

B.A. - History, Public Administration & Geography

Senior Secondary - Kendriya Vidyalaya No.1, Jaipur

Secondary - Kendriya Vidyalaya No.1, Jaipur