Functional Lead – Talent Acquisition & HR Operations - Trident Group
(2025-01 - 2025-08)
- Handled a high-volume caseload of 15–20 concurrent employee and department-head requests, resolving each accurately and within defined timelines.
- Served as the primary point of contact for department heads on manpower and workforce-related queries, applying discretion to prioritize and escalate appropriately.
- Used SAP SuccessFactors (RCM) as the system of record to log, track, and report on cases, ensuring accurate and up-to-date HR data.
- Communicated onboarding and induction processes clearly to new employees, covering organizational policies such as TQM, TPM, and Quality Circles.
Centre of Excellence Intern (Paid) - Celebal Technologies
(2024-07 - 2025-01)
- Responded to and resolved resource-allocation queries from project managers across multiple concurrent projects, maintaining accuracy under tight timelines.
- Maintained staffing and resource-allocation data across 50+ internal resources, ensuring records stayed accurate and current.
- Conducted periodic audits to verify data accuracy and identify process gaps, recommending improvements.
Growth (Remote) - Toddle – Your Teaching Partner
(2023-07 - 2024-07)
- Fielded and resolved a high volume of onboarding and product-related queries from 50+ client accounts within a 25-day window, maintaining a strong customer-service orientation throughout.
- Communicated processes and guidance clearly to non-technical stakeholders across the APAC region, adapting explanations to different audiences.
- Maintained accurate outreach and engagement data using Apollo and Zerobounce to support reporting and planning.
Senior Recruitment Consultant - Talentployer Pvt. Ltd
(2021-03 - 2023-07)
- Served as the dedicated Point of Contact for the Hire to Retire (H2R) Data Reporting Team, handling data accuracy, reporting, and query resolution across the employee lifecycle.
- Fielded high-volume inquiries from IT MNC clients and candidates, resolving requests accurately while maintaining strong working relationships.
- Applied judgment and discretion to prioritize competing requests, escalating complex cases where needed.
- Optimized resource-allocation processes to achieve 28% cost savings, improving both accuracy and turnaround time.
Coordinator - Jaipur Polo Riding Club
(2020-02 - 2021-03)
- Managed member and guest inquiries and communications during club events, resolving requests promptly and maintaining strong service standards.
- Coordinated schedules, logistics, and communications across multiple stakeholders to ensure smooth event delivery.
