ASSISTANT MANAGER – STUDENT RECRUITMENT & SALES - LSBF Singapore – Global University Systems - Delhi, India
(2024-07 - 2026-06)
- Developed and implemented targeted sales strategies that enhanced revenue generation.
- Tracked lead progress and conversions, ensuring accurate updates in CRM and SMS systems & data compliance in line with GDPR requirements.
- Advised prospective students' courses, fees, and career outcomes to facilitate informed decisions.
- Collaborated with university stakeholders and academic departments to facilitate seamless communication and support student recruitment and admissions processes.
- Conducted outreach through calls, emails, webinars, and recruitment events to drive application conversion.
- Supported agent engagement and communications to strengthen recruitment networks. Demonstrated ability to think strategically and creatively, identifying solutions to challenges and implementing process improvements to achieve business objectives.
- Experienced in leveraging social media platforms for engagement, outreach, and marketing activities, with working knowledge of basic design tools for creating promotional and communication materials.
- Experienced in sourcing and developing agent partnerships through fairs, referrals, inquiries, business trips, and market research.
- Generate revenue growth, identify new business opportunities, and strengthen existing client and partner relationships.
- Prepared and analysed weekly and monthly MIS reports to track performance, monitor progress, and support management decision-making.
- Maintained accurate documentation, records, and reporting dashboards while ensuring data integrity and compliance.
- Proficient in Microsoft Excel, PowerPoint, CRM systems, and productivity tools; quick learner with the ability to adapt to new systems and processes.
SENIOR COUNSELLOR - AdmitKard - Noida, India
(2023-11 - 2024-07)
- Guided students in selecting overseas education options based on profiles and desired courses for UK, USA, New Zealand, Germany, Canada clarifying processes and enhancing subject knowledge to inform choices.
- Provided insights on career outcomes based on preferences, assisted students and parents in selecting suitable universities and programs, and in building strong profiles.
- Coordinated visa application process to ensure students experienced a seamless end-to-end process.
- Coordinated workshops on college readiness and career exploration for students.
- Collaborated with other departments within the organization to ensure smooth operations.
- Ensured smooth monetary transactions for tuition fees and accommodation payments for students across multiple countries.
- Developed personalized academic plans based on individual goals.
- Mentored junior advisors on best practices and effective communication strategies
SENIOR COUNSELLOR – UK - UniScholarz - Delhi, India
(2023-02 - 2023-10)
- Counselled prospective students and parents on overseas education opportunities, guiding them through programme selection, university shortlisting, and admissions requirements.
- Drove student recruitment by engaging qualified prospects, conducting consultations, and supporting application-to-enrolment conversion.
- Built and maintained relationships with students, parents, schools, and education partners to strengthen recruitment outcomes and enhance the student experience.
- Guided applicants through the end-to-end admissions journey, including application documentation, offer acceptance, and visa support.
- Planned and delivered student engagement initiatives, webinars, workshops, and career guidance sessions to increase awareness and application conversions.
- Coordinated with admissions, academic, and operations teams to ensure a seamless recruitment and enrolment process.
- Trained and mentored junior counsellors on recruitment best practices, admissions processes, and student engagement strategies.
- Monitored applicant pipelines, maintained accurate student records, and collaborated across teams to achieve recruitment targets and operational excellence.
ADVISOR - Intake Education formally UKEAS - Delhi, India
(2021-07 - 2023-01)
- Segmented applicant profiles to match suitable universities based on academic criteria. Connected with registered users (students, parents) to identify overseas education needs regarding courses, countries, duration, fee structures, and other criteria. Counseled students on overseas education options (UK, Canada, USA) and addressed queries via emails, calls, and one-on-one sessions about admission applications, financial planning, accommodation, and student visa processes.
- Assisted students and colleagues by addressing queries and facilitating training sessions.
- Participated in events (STUDY WORLD) and seminars, organized workshops and information sessions for prospective students. Responded to inquiries about IELTS, PTE, HLA, and GMAT, and collaborated with universities to resolve applicant concerns. Compiled and submitted weekly and monthly reports.
- Conducted credibility interviews with students planning to study at the University of Creative Arts for 2 months in a temporary role for UCA and Intake.
VISA SUPPORT ASSISTANT - CONTRACTUAL ROLE - British High Commission in India - Delhi, India
(2020-02 - 2020-08)
- Checked and verified information consistently met productivity benchmarks while ensuring high accuracy and striving to achieve UKVI's customer service targets.
- Updated UKVI's IT systems and linked paper correspondence to relevant records, managed organization and accessibility of records in IT systems and paper files, handled passports and drafted visa documents for dispatch.
- Collaborated with colleagues to foster a supportive team environment.
ADVISOR - UK IELTS, BRITISH COUNCIL COURSES - British Council - Kolkata, India
(2018-08 - 2020-01)
- Supervising all activities, ensuring successful registration of candidates wishing to enroll for UK examinations and English Language training programmed.
- Collecting, analyzing and reporting on feedback received from students according to agreed standards, working as a member of a team of Advisors on a rota basis. To positively engage with students, provide a professional level of service and tackle challenges and feedback to the agreed standards. To manage first level of complaints via email and be responsible for providing feedback within agreed time frames.
- Support the delivery of the monthly Management Forum through the registration of participants and handling of payment. Call Exams and Teaching Centre clients to book confirmation or collections. Update and place announcements and advertisements ensuring information remain up to date.
- Issued receipts for transactions and accurately accounted for them in the British Council financial system. Cross-sold and upsold all products of the British Council to students and gathered information to maintain a healthy database of customers.
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