Poonam Maurya

Splunk Administrator with 4+ years of IT experience in Splunk Enterprise, Splunk Cloud, and SIEM operations. Resolved 350+ customer cases (P2, P3, P4) within SLA. Strong expertise in Splunk architecture, indexer clustering, multisite clustering, and bucket fix-up scenarios. Skilled in troubleshooting complex production issues, performance optimization, data onboarding, and maintaining high availability of large-scale enterprise environments.

Splunk Enterprise Certified

Admin.

System Engineer | Splunk Administrator at iOPEX Technologies (2024-02 – Present)

• Resolved 350+ customer support cases (P2, P3, P4) for Splunk Cloud and Splunk Enterprise environments with consistent SLA adherence and high customer satisfaction.
• Troubleshot critical production issues including bucket fix-up failures, replication issues, ingestion delays, and search performance degradation.
• Performed root cause analysis (RCA) and implemented long-term fixes to prevent recurring issues.
• Worked on Splunk Indexer Clustering and Multisite Clustering, Indexers, Search Heads, Deployment Server, and Forwarders.
• Managed installation, configuration, and upgrades of Splunk components.
• Onboarded data from Syslog, REST APIs, HEC, DB Connect, Windows, and Linux sources.
• Created and optimized SPL queries to improve search efficiency and dashboard performance.
• Designed and maintained alerts, dashboards, reports, and knowledge objects (fields, tags, lookups, workflow actions).
• Monitored Splunk infrastructure health and ingestion pipelines; resolved slowness, high resource utilization, and search bottlenecks.
• Managed license usage monitoring and resolved license violations.
• Collaborated with engineering and cross-functional teams to resolve critical and escalated issues; reproduced customer issues in controlled environments to validate root causes and solutions.
• Guided customers on best practices for data onboarding, clustering, and performance optimization; supported implementation of Splunk use cases.
• Authored public-facing Knowledge Base (KB) articles, technical documentation, SOPs, and runbooks.
• Received Performer of the Quarter award for outstanding contribution to Splunk support.

Project Engineer at Wipro Technologies (2017-03 – 2019-07)

• Collected and onboarded logs from on-premise, database, and cloud sources into Splunk.
• Managed Splunk component deployments, configuration, and migration across environments.
• Created alerts and dashboards for application monitoring and troubleshooting.
• Used Splunk regex to normalize and clean data for search optimization.
• Generated daily analysis reports and shared insights with stakeholders.
• Tracked tickets and team activities in JIRA.

B.Tech in Electronics and Communications Engineering – Amity University (2012 – 2016)