Poorni Saasha

To achieve a challenging position in a dynamic organization and looking forward to take opportunity for handling challenging assignments to excel my true potential abilities

Technical Support Executive - Scoware Technologies - Coimbatore

(2010-07 - 2011-07)

Scoware is a global e-commerce solutions, specialize in helping businesses attract more customers and make more online. We undergone Cisco Learning Network Store, Mediuscorp

• Handling the admin works

Customer Support Executive - Lapis India Marketing Private Limited - Delhi

(2011-07 - 2012-07)

Hushbabies.com is an e-commerce portal for the purpose of providing mothers-to-be and new parents with an all inclusive online store where they could shop for maternity and baby care needs.

• Handling Post Service calls for A+ customers and resolving the customer feedbacks
• Handling Customers
• Resolving Customer concerns
• Making reports
• Worked in backend as a content writer
• Reviewing the reports made by team members and reporting the same to VP & CEO

Associate Manager Sourcing & B2B - Lapis India Marketing Private Limited - Delhi

(2012-07 - 2014-03)

Hushbabies.com is an e-commerce portal for the purpose of providing mothers-to-be and new parents with an all inclusive online store where they could shop for maternity and baby care needs.

• Raising Purchase order with the vendor
• Worked on Local B2B (business 2 Business) process
• Gained new customers with good margins

Customer Support Executive - Cluster Credit Management Service - Coimbatore

(2014-04 - 2015-01)

Cluster is providing external support for banking sectors.

• Handling post service calls for A+ customers and resolving the customer feedbacks
• Handling the customer concerns

Admin Executive - Automation Zone - Coimbatore

(2015-03 - 2016-01)

Automation Zone develops complete guide of integrated solutions that has defined modern age of home and commercial automation.

• Raising Purchase order with the vendors
• Following with the customer concern
• Logistic departments
• Handling service calls from the customers
• Assigning task to the customer service department

B.C.A - Periyar University (2014)

Diploma in Computer Engineering - Computer Engineering - Coimbatore institute of Sandwich Polytechnic College (2010-04)

SSLC - Mani Higher Secondary school (2007-04)