Poornima R

To have a growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork. To achieve a challenging position in the industry and to use my technical communication and interpersonal skills for the growth of organization.

Customer Care Executive - Startek - Myntra Chat & Voice Process

(2024-09 - 2025-12)

• Worked as a Customer Care Executive at Startek handling Myntra chat and voice support, resolving customer queries related to orders, returns, refunds, and deliveries.
• Maintained high service quality, accurate CRM documentation, and met key performance metrics including AHT, CSAT, and productivity targets.

BE - Electronics & Communication - RAJARAJESHWARI COLLEGE OF ENGINEERING (2024)

Diploma - Electronics & Communication - GOVERNMENT POLYTECHNIC FOR WOMEN, BANGALORE (2021)

SSLC - VLS VIDYASAGAR ENGLISH MEDIUM HIGH SCHOOL (2018)