Powlina Ramya

A self-motivated, dedicated Customer Service professional with 1.6years of experience in customer support process handled mails, inbound and outbound calls within SLA's.Proven ability to establish and maintain excellent communication and relationships with clients. Effective team player offering better service and ability to function well in fast-placed business environments. Reached and maintained 98% customer satisfaction.Billingual, hardworking, and ready to join my next team.

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• Experienced in incoming mails and enquires from customers and resolved issues via E-mail and telephone within the TAT.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
• Channeling and escalating any unresolved issues or complains to the authorized member, to reach customers maximum support and satisfaction.
• Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution.
• Took ownership of customers issues to follow problems through for resolution as per KRI.
• Handled after-sale services, addressing diverse customer demands.
• Excellent customer service skills to meet and exceed customers expectation.
• Providing answers and alternative solutions with problem solving skills, ability to think outside of the box.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Involvement in the fellow program by providing training, support & guidance for new employees integration in the Customer Care Department.
• Sending reports to the manager to improve the service quality.

Graduated in the year 2017 in Bachelor of Commerce with 67%.