Channel Sales Manager – Sales and Distribution - Vodafone Idea Limited
(2023-09 - 2025-04)
- Owned Store level Profit and loss and drove financial performance by consistently achieving monthly and annual business targets.
- Ensured effective manpower planning and optimized workforce productivity across all functions to support operational efficiency and business targets.
- Successfully managed a team across 16 stores with 65 employees throughout the zone, driving operational excellence, enhancing team performance, and consistently achieving business objectives.
- Administering end to end sales and marketing activities including strategic planning, execution, forecasting and performance management while driving profitability for the company and Channel partners.
- Analyzing the latest sales trends, monitoring competitors' activities, and providing valuable insights to fine-tune marketing strategies in collaboration with the Frontline Sales Team and Channel Partners.
- Formulating and implementing business plans for achievement of organizational goal in terms of revenue and profitability targets
- Drive best-in-class customer experience through rigorous adherence to systems and processes, a strong customer-centric approach, and continuous improvement of service standards.
- Prepare and review daily weekly and monthly MIS Report and analyze key business metrics and implement action plans to improve performance
- Recruiting Conduct Regular team meeting to review performance identify improvement area's and provide ongoing training and development.
- Monitor customer feedback and satisfaction scores, review online feedback regularly, and implement improvement initiatives and corrective actions wherever required to enhance customer experience and service quality.
- Contribute to overall business performance by acquiring high-quality customers, with a strong focus on driving growth across all Lines of Business
Key Account Manager - Bharti Airtel Limited
(2021-05 - 2023-09)
- Actively pursue new business through cold calling, researching leads, and visiting trade Shows. Strengthen and maintain current business through constant Communication dependable product delivery, and trustworthy relations.
- Contribute ideas for marketing and advertisement of new products and assist in the development of engaging sales pitches
- End-to-End Handling of service requests & Collection from enterprise clients for company paid connections
- Ensured the timely and successful delivery of products according to customer needs and objectives
- Focused on growing and developing existing clients, together with generating new business.
- Managed high-profile territory, generating new business and maximizing existing account sales for over 1176 accounts.
- New initiatives for generating additional business and improving KPIs
- Exploring & Promoting Enterprise Business Solution (Corporate Business Solutions) at accounts
- Visit to corporate accounts as per PJP
- Improved and enhanced previously damaged relationship with key customer recovering
MANAGER - SAKTHI TECHNOLOGIES
(2019-01-11 - 2021-04-30)
- Ensure timely and efficient onboarding of new hires by adhering to established process training schedules and equipping employees with the knowledge and skills required for effective performance.
- Ensure all process changes are communicated and refreshed in a timely manner through effective dissemination, enabling teams to stay updated and maintain consistent compliance.
- Undertake and lead initiatives focused on improving service quality, enhancing customer satisfaction and driving continuous improvement across operations.
- And improving customer delight in the contact center by usage of complaints/grievance data
- Maintain a vibrant quality culture on the shop floor by implementing customer-focused initiatives aimed at increasing customer appreciation and delight, while working closely with Team Leaders to strengthen sales orientation and enhance overall customer experience
- Ensure prompt submission of reports and MIS to internal stake holders as Required from Time To Time.
- Monitor and support the coordination of vendor activities to ensure smooth operations, timely execution and effective alignment with business requirements.
- Ensuring work activities meet scope of work and follow established Procedures
- Acquires Resources for Projects & Processes To Provides technical management of suppliers & leads process Improvement
Franchise Retail Manager - Bharti Airtel LTD
(2017-12-15 - 2019-01-10)
FR Operations, B2B And B2C Sales, Retention, Collections
- Strong proficiency with voice, data, and Broadband telecommunications
- Managed daily franchise operations And approved new hires and trained new employees
- Reviewed and adjusted operating procedures as necessary.
- Ensured compliance with franchise operation
- Designed and implemented strategies to cross-sell and up-sell services to existing customer base.
- Prepared and compiled sales proposal documents on a regular basis
- Exceptional skills in maintaining daily on-site customer appointments
- High interpersonal and account management abilities
- Superior negotiating and closing abilities
- Generated sales revenue via telemarketing, lead groups and cold calling
- Responded to and resolved all account disputes.
- Maintained and updated sales activity records in tracking system.
- Maintained relationships with customers and businesses for repeat visits
- Understood what the needs of the customers were and exceeded them
- Answering customer inquiries and complaints
- Retain customer loyalty through outstanding customer service
- Mentors and trains collectors and strengthen working relationships within the billing and collections functions
- Review and monitor assigned accounts receivable aging report for collection efforts
Channel Support / Vendor Management - IDEA CELLULAR LTD
(2014-12-02 - 2017-04-28)
On boarding Executive - Aircel ltd
(2012-10-21 - 2014-12-01)
