Prabhakar S

With 13 years of experience in professional sales, I am a certified franchise retail manager adept at developing new business ideas and leading high-impact projects. My expertise lies in driving sales growth, optimizing operational efficiency, and delivering exceptional customer service. I am passionate about leveraging my strategic mindset and strong leadership skills to achieve business goals.

Key strengths include sales management, business development, project leadership, and franchise operations. I am committed to driving success through innovative strategies and collaborative teamwork.

Channel Sales Manager – Sales and Distribution - Vodafone Idea Limited

(2023-09 - 2025-04)

• Owned Store level Profit and loss and drove financial performance by consistently achieving monthly and annual business targets.
• Ensured effective manpower planning and optimized workforce productivity across all functions to support operational efficiency and business targets.
• Successfully managed a team across 16 stores with 65 employees throughout the zone, driving operational excellence, enhancing team performance, and consistently achieving business objectives.
• Administering end to end sales and marketing activities including strategic planning, execution, forecasting and performance management while driving profitability for the company and Channel partners.
• Analyzing the latest sales trends, monitoring competitors' activities, and providing valuable insights to fine-tune marketing strategies in collaboration with the Frontline Sales Team and Channel Partners.
• Formulating and implementing business plans for achievement of organizational goal in terms of revenue and profitability targets
• Drive best-in-class customer experience through rigorous adherence to systems and processes, a strong customer-centric approach, and continuous improvement of service standards.
• Prepare and review daily weekly and monthly MIS Report and analyze key business metrics and implement action plans to improve performance
• Recruiting Conduct Regular team meeting to review performance identify improvement area's and provide ongoing training and development.
• Monitor customer feedback and satisfaction scores, review online feedback regularly, and implement improvement initiatives and corrective actions wherever required to enhance customer experience and service quality.
• Contribute to overall business performance by acquiring high-quality customers, with a strong focus on driving growth across all Lines of Business

Key Account Manager - Bharti Airtel Limited

(2021-05 - 2023-09)

• Actively pursue new business through cold calling, researching leads, and visiting trade Shows. Strengthen and maintain current business through constant Communication dependable product delivery, and trustworthy relations.
• Contribute ideas for marketing and advertisement of new products and assist in the development of engaging sales pitches
• End-to-End Handling of service requests & Collection from enterprise clients for company paid connections
• Ensured the timely and successful delivery of products according to customer needs and objectives
• Focused on growing and developing existing clients, together with generating new business.
• Managed high-profile territory, generating new business and maximizing existing account sales for over 1176 accounts.
• New initiatives for generating additional business and improving KPIs
• Exploring & Promoting Enterprise Business Solution (Corporate Business Solutions) at accounts
• Visit to corporate accounts as per PJP
• Improved and enhanced previously damaged relationship with key customer recovering

MANAGER - SAKTHI TECHNOLOGIES

(2019-01-11 - 2021-04-30)

• Ensure timely and efficient onboarding of new hires by adhering to established process training schedules and equipping employees with the knowledge and skills required for effective performance.
• Ensure all process changes are communicated and refreshed in a timely manner through effective dissemination, enabling teams to stay updated and maintain consistent compliance.
• Undertake and lead initiatives focused on improving service quality, enhancing customer satisfaction and driving continuous improvement across operations.
• And improving customer delight in the contact center by usage of complaints/grievance data
• Maintain a vibrant quality culture on the shop floor by implementing customer-focused initiatives aimed at increasing customer appreciation and delight, while working closely with Team Leaders to strengthen sales orientation and enhance overall customer experience
• Ensure prompt submission of reports and MIS to internal stake holders as Required from Time To Time.
• Monitor and support the coordination of vendor activities to ensure smooth operations, timely execution and effective alignment with business requirements.
• Ensuring work activities meet scope of work and follow established Procedures
• Acquires Resources for Projects & Processes To Provides technical management of suppliers & leads process Improvement

Franchise Retail Manager - Bharti Airtel LTD

(2017-12-15 - 2019-01-10)

FR Operations, B2B And B2C Sales, Retention, Collections

• Strong proficiency with voice, data, and Broadband telecommunications
• Managed daily franchise operations And approved new hires and trained new employees
• Reviewed and adjusted operating procedures as necessary.
• Ensured compliance with franchise operation
• Designed and implemented strategies to cross-sell and up-sell services to existing customer base.
• Prepared and compiled sales proposal documents on a regular basis
• Exceptional skills in maintaining daily on-site customer appointments
• High interpersonal and account management abilities
• Superior negotiating and closing abilities
• Generated sales revenue via telemarketing, lead groups and cold calling
• Responded to and resolved all account disputes.
• Maintained and updated sales activity records in tracking system.
• Maintained relationships with customers and businesses for repeat visits
• Understood what the needs of the customers were and exceeded them
• Answering customer inquiries and complaints
• Retain customer loyalty through outstanding customer service
• Mentors and trains collectors and strengthen working relationships within the billing and collections functions
• Review and monitor assigned accounts receivable aging report for collection efforts

Channel Support / Vendor Management - IDEA CELLULAR LTD

(2014-12-02 - 2017-04-28)

On boarding Executive - Aircel ltd

(2012-10-21 - 2014-12-01)

SSC - Government Higher Secondary School, Erode (2004)

Higher Secondary - CSI High School, Erode (2007)

B.Sc. - Information Technology - Cherraan's Arts Science College (2010)