Prabhakaran Vijayakumar

Proactive and empathetic HR professional with a strong track record of respectful communication and seamless adaptability across diverse workplace scenarios. Known for fostering positive relationships, resolving conflicts diplomatically, and adjusting quickly to dynamic organizational needs.

Assistant Manager of Operations - MGM Healthcare - Chennai, India

(2026-01)

• Conducted comprehensive Doctor Performance & Specialty Analysis to evaluate productivity, case mix, and revenue contribution.
• Managed HIS data extraction and report generation, ensuring accuracy and timely availability of critical operational data.
• Performed Turnaround Time (TAT) analysis for discharge, billing, and diagnostic reports to improve process efficiency.
• Executed demographic-wise patient analysis to identify trends and support strategic decision-making.
• Developed and maintained patient experience dashboards to monitor satisfaction and service quality metrics.
• Supported marketing initiatives by analyzing patient trends, referral patterns, and service utilization.
• Coordinated with cross-functional departments to streamline workflows and enhance data-driven decision-making.
• Provided analytical and reporting support to management and various departments for operational improvements.
• Prepared MIS revenue reports with detailed insights into financial performance.
• Monitored department-wise revenue tracking and identified growth opportunities.
• Conducted doctor-wise P&L analysis to assess profitability and cost optimization.
• Tracked and analyzed key performance indicators including ARPOB (Average Revenue Per Occupied Bed) and other KPIs.
• Performed Budget vs Actual analysis to evaluate financial performance and variances.
• Analyzed payer mix to optimize revenue streams and improve financial planning.
• Prepared and monitored AOP (Annual Operating Plan) and LAP (Long-range/Action Plan) reports.
• Delivered weekly MIS reports with actionable insights for leadership review.

Senior HR - World Bank Group

(2023-02 - 2025-08)

• Handled term appointments for both Headquarters and Country Offices, issuing Letters of Appointment across the Bank Group with precision and professionalism.
• Long-listing Candidates and sending it to hiring team for Short-listings the candidates.
• Processed resettlement benefits for separating staff, ensuring a smooth and respectful transition experience.
• Screening the questions and coordinating with HRBP/Managers.
• Coordinated travel and shipment authorizations for new hires, adapting to diverse logistical and cultural needs.
• Systematized Short Term Consultant (STC) appointments and extensions, maintaining compliance with HR policies.
• Executed HR actions on DAIS/STA platforms, including reassignments, telecommuting arrangements, and appointment extensions.
• Maintained clear, respectful communication with internal stakeholders and external vendors, ensuring timely and accurate processing of all HR actions.
• Employee and Retiree Insurance Management.
• Life Event Documentation (Birth, Death, Household Registration).
• Appointment and Assignment Actions.
• Vendor and SOE Payment Processing.
• Claims Handling (Active & Retiree).
• Job Records Auditing and Updates.
• Transfer and Dependency Confirmation Actions.
• Medicare and Out-of-Country Care Coordination.
• Respectful Communication & Stakeholder Engagement.
• Adaptability in Policy and Process Changes.

HR Assistant - World Bank Group

(2016-04 - 2023-01)

Managed end-to-end recruitment processes, from posting job requirements to onboarding new hires, ensuring a seamless experience for candidates and hiring managers.

• HR Systems & Tools: PeopleSoft9.1, SAP, Neocase, ServiceNow, Remedy, Compass Tool, SuccessFactors.
• Productivity Tools: Microsoft Word, Excel, PowerPoint.
• Automation & Documentation: DocuSign, Indexing Systems.

HR Service Delivery Representative - World Bank Group

(2014-01 - 2016-03)

• Generated Employment Verification Letters in compliance with policy guidelines, ensuring accurate certification of staff details and offering alternative solutions when requests could not be fulfilled as expected.
• Provided process training and support to colleagues, fostering a collaborative and knowledgeable team environment.
• Archived critical HR documents (e.g., LOAs, beneficiary forms, visa documents) into staff personal records via Remedy and Indexing systems, maintaining confidentiality and data integrity.
• Demonstrated adaptability in managing diverse HR processes and systems while maintaining respectful and effective communication with internal and external stakeholders.

Short Term Temporary - World Bank Group

(2012-12 - 2013-12)

• Processed a wide range of HR actions including confirmations, promotions, transfers, and terminations, ensuring accuracy and compliance with internal policies.
• Played an active role in the successful Form 1 Annual Leave Benefits clean-up exercise, enabling timely release of termination benefits.
• Generated and maintained key operational reports including Daily COB Reports, Weekly Error Analyses, Flash Reports, and Time Tracker Analyses, supporting data-driven decision-making.
• Prepared and shared Score Cards and Email Update Reports with the team, promoting transparency and continuous improvement.
• Created Employment Verification Letters in line with policy, offering alternative solutions when requests couldn't be fulfilled, and supported colleagues with training on the process.
• Archived critical HR documents (e.g., LOAs, beneficiary forms, visa documents) into staff records using Remedy and Indexing systems.
• Managed term appointments and issued Letters of Appointment across HQ and Country Offices, ensuring timely onboarding.
• Processed resettlement benefits and coordinated travel/shipment authorizations for new hires with attention to detail and empathy.
• Systematized Short Term Consultant appointments and extensions, and executed HR actions on DAIS/STA including reassignments, telecommuting, and appointment extensions.
• Maintained respectful communication with stakeholders and demonstrated adaptability in handling diverse HR operations and system transitions.

MBA - General - LIBA - Chennai (2016-03)

B.Com - Vivekananda College - Chennai (2012-05)