Assistant Manager of Operations - MGM Healthcare - Chennai, India
(2026-01)
- Conducted comprehensive Doctor Performance & Specialty Analysis to evaluate productivity, case mix, and revenue contribution.
- Managed HIS data extraction and report generation, ensuring accuracy and timely availability of critical operational data.
- Performed Turnaround Time (TAT) analysis for discharge, billing, and diagnostic reports to improve process efficiency.
- Executed demographic-wise patient analysis to identify trends and support strategic decision-making.
- Developed and maintained patient experience dashboards to monitor satisfaction and service quality metrics.
- Supported marketing initiatives by analyzing patient trends, referral patterns, and service utilization.
- Coordinated with cross-functional departments to streamline workflows and enhance data-driven decision-making.
- Provided analytical and reporting support to management and various departments for operational improvements.
- Prepared MIS revenue reports with detailed insights into financial performance.
- Monitored department-wise revenue tracking and identified growth opportunities.
- Conducted doctor-wise P&L analysis to assess profitability and cost optimization.
- Tracked and analyzed key performance indicators including ARPOB (Average Revenue Per Occupied Bed) and other KPIs.
- Performed Budget vs Actual analysis to evaluate financial performance and variances.
- Analyzed payer mix to optimize revenue streams and improve financial planning.
- Prepared and monitored AOP (Annual Operating Plan) and LAP (Long-range/Action Plan) reports.
- Delivered weekly MIS reports with actionable insights for leadership review.
Senior HR - World Bank Group
(2023-02 - 2025-08)
- Handled term appointments for both Headquarters and Country Offices, issuing Letters of Appointment across the Bank Group with precision and professionalism.
- Long-listing Candidates and sending it to hiring team for Short-listings the candidates.
- Processed resettlement benefits for separating staff, ensuring a smooth and respectful transition experience.
- Screening the questions and coordinating with HRBP/Managers.
- Coordinated travel and shipment authorizations for new hires, adapting to diverse logistical and cultural needs.
- Systematized Short Term Consultant (STC) appointments and extensions, maintaining compliance with HR policies.
- Executed HR actions on DAIS/STA platforms, including reassignments, telecommuting arrangements, and appointment extensions.
- Maintained clear, respectful communication with internal stakeholders and external vendors, ensuring timely and accurate processing of all HR actions.
- Employee and Retiree Insurance Management.
- Life Event Documentation (Birth, Death, Household Registration).
- Appointment and Assignment Actions.
- Vendor and SOE Payment Processing.
- Claims Handling (Active & Retiree).
- Job Records Auditing and Updates.
- Transfer and Dependency Confirmation Actions.
- Medicare and Out-of-Country Care Coordination.
- Respectful Communication & Stakeholder Engagement.
- Adaptability in Policy and Process Changes.
HR Assistant - World Bank Group
(2016-04 - 2023-01)
Managed end-to-end recruitment processes, from posting job requirements to onboarding new hires, ensuring a seamless experience for candidates and hiring managers.
- HR Systems & Tools: PeopleSoft9.1, SAP, Neocase, ServiceNow, Remedy, Compass Tool, SuccessFactors.
- Productivity Tools: Microsoft Word, Excel, PowerPoint.
- Automation & Documentation: DocuSign, Indexing Systems.
HR Service Delivery Representative - World Bank Group
(2014-01 - 2016-03)
- Generated Employment Verification Letters in compliance with policy guidelines, ensuring accurate certification of staff details and offering alternative solutions when requests could not be fulfilled as expected.
- Provided process training and support to colleagues, fostering a collaborative and knowledgeable team environment.
- Archived critical HR documents (e.g., LOAs, beneficiary forms, visa documents) into staff personal records via Remedy and Indexing systems, maintaining confidentiality and data integrity.
- Demonstrated adaptability in managing diverse HR processes and systems while maintaining respectful and effective communication with internal and external stakeholders.
Short Term Temporary - World Bank Group
(2012-12 - 2013-12)
- Processed a wide range of HR actions including confirmations, promotions, transfers, and terminations, ensuring accuracy and compliance with internal policies.
- Played an active role in the successful Form 1 Annual Leave Benefits clean-up exercise, enabling timely release of termination benefits.
- Generated and maintained key operational reports including Daily COB Reports, Weekly Error Analyses, Flash Reports, and Time Tracker Analyses, supporting data-driven decision-making.
- Prepared and shared Score Cards and Email Update Reports with the team, promoting transparency and continuous improvement.
- Created Employment Verification Letters in line with policy, offering alternative solutions when requests couldn't be fulfilled, and supported colleagues with training on the process.
- Archived critical HR documents (e.g., LOAs, beneficiary forms, visa documents) into staff records using Remedy and Indexing systems.
- Managed term appointments and issued Letters of Appointment across HQ and Country Offices, ensuring timely onboarding.
- Processed resettlement benefits and coordinated travel/shipment authorizations for new hires with attention to detail and empathy.
- Systematized Short Term Consultant appointments and extensions, and executed HR actions on DAIS/STA including reassignments, telecommuting, and appointment extensions.
- Maintained respectful communication with stakeholders and demonstrated adaptability in handling diverse HR operations and system transitions.
