Agile Practitioner (Scrum Master) at Monotype (2022-05 – Present)
- Boosted delivery predictability by 15% and cut cycle time by 20% by building a Power BI dashboard that surfaced phase-level bottlenecks and enforcing tighter WIP limits during refinement.
- Coordinate Scrum of Scrums across 8 teams to surface cross-squad dependencies ahead of sprint planning — reducing late-arriving task requests and giving teams advance visibility into release-testing scope before commitments are finalized.
- Leading Agile delivery for 3 cross-functional teams (~20 engineers total, 6-7 per team) sharing a single Product Owner and Engineering Manager — sustaining sprint goal achievement 90% of the time across legacy and greenfield enterprise software products.
- Streamlined Scrum ceremonies through disciplined facilitation and continuous backlog grooming — running Daily Scrum in 5-10 minutes, Refinement and Planning in 30 minutes — without sacrificing sprint goal commitment.
- Collaborate with teams to maintain a 2-sprint refined, story-pointed backlog aligned to a rolling 3-month roadmap — eliminating last-minute scope clarification in sprint planning and giving the Product Owner a stable 6-sprint view for stakeholder commitments.
- Deployed Claude, integrated with Jira, to auto-generate daily capacity-tracking and issue-closure reports within minutes — replacing manual status compilation across projects.
- Stood up Scrum practices for a newly formed team with no prior Agile experience — establishing ceremony discipline, DoR/DoD, and estimation habits — bringing the team to a stable, self-organizing sprint cadence within one quarter.
- Onboard new members joining established Scrum teams into existing ways of working, helping them contribute to sprint commitments faster and with less ramp-up friction.
Project Coordinator at TSYS (2020-01 – 2022-04)
- Supported delivery of a $10M enterprise technology program for a major Indian bank under the Project Manager, tracking milestones and budget status through to successful rollout.
- Stepped in to lead client communication during a critical go-live in the Project Manager's absence, maintaining uninterrupted stakeholder updates — earning written appreciation from the Project Manager and cross-functional stakeholders for ensuring delivery continuity.
- Monitored budget and schedule health across 6-10 concurrent initiatives, surfacing risks early enough for the Project Manager and leadership to act before they escalated.
- Proactively flagged risks and dependency conflicts within larger initiatives, routing them through the Project Manager for review and client escalation decisions — helping catch issues before they became client-facing surprises.
- Coordinated communication and action-item tracking across distributed teams working with minimal overlapping hours, keeping decisions and follow-ups on track despite limited real-time collaboration windows.
- Owned post-go-live handover to Support teams — gathering complete documentation and code repository details from the project team, and securing formal sign-off from Support team before project support ended, ensuring uninterrupted client-facing continuity.
- Tracked milestone completions and recurring licensing cycles to trigger timely invoicing with the finance team for ongoing and completed projects, keeping revenue capture aligned with delivery progress.
Project Coordinator at Braahmam Net Solutions (2019-07 – 2020-01)
- Delivered 95% on-time completion across 90+ localization projects, consistently meeting 2 to 7+ day delivery timelines.
- Resolved client queries on translation quality and turnaround through fast, clear communication — earning written client appreciation for responsiveness.
- Selected translators based on per-word cost against client billing rates, actively managing vendor spend to maximize project profitability.
- Negotiated vendor and consultant rates for localization work while balancing tight project timelines against translator availability, achieving an estimated 10% reduction in project costs.
Graduate Engineer Trainee at Hydromagus (2016-02 – 2017-03)
- Facilitated project success by providing comprehensive support to the Project Manager, enabling the timely completion of assigned milestones within deadlines.
- Led sub-project planning and vendor selection processes, reducing procurement costs while enhancing quality assurance.
- Prepared detailed weekly progress and financial reports for senior management, improving reporting accuracy by 10% and enabling data-driven decision-making across departments.
Career Break (2017-04 – 2019-06)
- Took a planned career break to prepare for competitive government examinations.
- Transitioned to the private sector after reassessing long-term career goals.
