Senior Operational Analyst at Gallagher (2025-09 – 2026-02)
Processed high-volume financial transactions end-to-end within strict daily cut-off timelines with focus on payment and settlement workflows. Performed EOD account reconciliations and coordinated exception resolution across teams.
- Processed high-volume financial transactions end-to-end within strict daily cut-off timelines, ensuring all entries were reviewed, approved, and booked accurately — directly comparable to value-date payment and settlement workflows.
- Performed EOD account reconciliations across multiple books, identifying and resolving breaks before close of business; maintained zero unresolved discrepancies across all reporting cycles.
- Coordinated with internal operations, finance, and compliance teams to investigate and resolve transaction exceptions and processing failures, ensuring timely clearance within agreed SLAs.
- Supported internal audit functions through accurate documentation and maintenance of control evidence; zero compliance breaches throughout full tenure.
- Proactively identified and escalated operational control weaknesses, driving prompt resolution and contributing to a strong risk and control culture across the team.
Senior AR Associate at GeBBS Healthcare Solutions (2022-10 – 2025-08)
Processed high volumes of financial transactions with 98% accuracy rate. Managed complex cash settlement workflows and monitored failing transactions, reducing outstanding receivables by 20% within 12 months.
- Processed high volumes of financial transactions with a 98% accuracy rate — tracking payment status, resolving mismatches, and ensuring all cash movements were correctly recorded and reconciled to source systems.
- Managed complex and non-standard cash settlement workflows — liaising with clients and internal stakeholders to resolve disputes, confirm payment details, and clear outstanding balances within stipulated timelines.
- Monitored failing and pending transactions daily; investigated root causes, escalated to relevant teams, and coordinated resolution to prevent recurring settlement failures and reduce aged items.
- Reduced outstanding receivables by 20% within 12 months through structured exception handling, proactive follow-up, and cross-functional coordination — demonstrating discipline directly applicable to trade fail management.
- Led process improvement initiatives that delivered a 15% uplift in team productivity by standardising exception handling procedures, improving reconciliation controls, and eliminating manual workarounds.
Officer – Recovery Operations at HDB Financial Services Ltd. (2021-01 – 2022-04)
Managed end-to-end cash recovery and settlement workflows. Liaised with legal teams and external counterparties to resolve complex cases while maintaining professional relationships and achieving recovery targets.
- Managed end-to-end cash recovery and settlement workflows — tracking outstanding balances, coordinating payment arrangements with clients, and ensuring timely clearance in line with regulatory obligations and agreed timelines.
- Liaised with legal teams and external counterparties to resolve complex cases, maintaining professional relationships while consistently achieving settlement and recovery targets.
- Prepared and maintained MIS reports and performance analytics for management, supporting data-driven decision-making and ongoing compliance monitoring.
- Completed DRA Certification (IIBF) proactively to ensure full regulatory compliance, reflecting a consistent commitment to professional development in a regulated financial environment.
