Azure Consultant - Alphacom - Pune
(2025-11 - 2026-03)
- Implement Azure solutions to enhance cloud infrastructure efficiency
- Identify cost-optimization opportunities through analysis of cloud usage patterns
- Build and manage VMs and containers using Azure and Azure Kubernetes Services
- Implement mobile device management policies via ActiveSync for secure corporate access
- Provide end-user support for email and Microsoft 365 related issues
- Streamline email flow through proper routing, connectors, and policies
- Manage public folders, distribution groups, and address lists for communication efficiency
M365 Consultant - Bull IT Services (Client: LTI Mindtree) - Pune
(2022-10)
- Manage user accounts, permissions, and licenses in Microsoft 365
- Support Exchange Online, SharePoint Online, Teams, and OneDrive services
- Provide knowledge transfer sessions and training to IT staff on AD environment
- Manage and configure Office 365 groups and distribution lists
- Troubleshoot complex identity, authentication, and synchronization issues
Domain Expert (M365) - Wipro Limited - Pune
(2020-04 - 2024-06)
- Administer Windows OS and Active Directory (L4 support)
- Manage user accounts, permissions, and Microsoft Office suite environments
- Monitor infrastructure using Nexthink and automated alerting tools
- Handle TCP/IP, DNS, DHCP, RDP, and LDAP configurations
- Coordinate with Microsoft and third-party vendors for AD migration and system issues
- Lead troubleshooting for AD outages, replication failures, and trust issues
- Plan and execute AD migrations, updates, and integrations with Azure AD
- Provide training and end-user support for Microsoft 365 applications
Senior System Engineer - Scorg International - Pune
(2020-12 - 2022-03)
- Troubleshoot Windows and software installation/configuration issues
- Monitor Office 365 service health and manage incidents
- Perform root-cause analysis for AD sync, DNS, DHCP, and Azure AD issues
- Handle complex L2 escalations including replication and forest/domain trust problems
- Resolve AD schema upgrades, FSMO role transfers, and migration tool issues
- Provide remote support and end-to-end issue resolution
Senior Executive – IT Technical Support Specialist (L2/Tier 2) - Vodafone India Services Pvt. Ltd. - Pune
(2019-04 - 2020-07)
- Troubleshoot AD migrations, replication issues, DNS errors, and DC sync issues
- Resolve authentication, authorization, and access-related problems
- Investigate and troubleshoot GPO-related issues post migration
- Validate migration completion and replication between AD sites
- Provide remote support to users across multiple locations
- Manage user accounts, permissions, and licenses
System Analyst - Collabera - Pune
(2017-12 - 2018-05)
- Monitor Office 365 service health and incident management
- Troubleshoot basic AD migration, replication, and DNS issues
- Handle authentication, authorization, and user access problems
- Investigate GPO policy application issues post migration
Senior Executive (Operations) - Credence Resource Management - Pune
(2016-06 - 2017-12)
- Monitor incident progress and resolution timelines
- Provide end-user support and Office 365 training
- Manage user accounts, permissions, and licenses
- Deliver remote troubleshooting support for clients
Technical Support Specialist - Concentrix Daksh (IBM) - Pune
(2015-10 - 2016-07)
- Analyze incidents and identify service restoration actions
- Provide telephony, UC systems, and conference room AV support
- Troubleshoot hardware, software, and network connectivity issues
- Maintain strong customer satisfaction through timely resolutions
