Career Experience
AVASO Technology Solutions, Mohali, India Jun 2025– Present
Team Lead – Marketing Strategy & Strategic Initiatives (Internal transition from PMO)
Lead strategic initiatives across Marketing while applying strong project management and governance practices to improve business planning, sales enablement, and corporate positioning. Work closely with senior leadership to manage cross-functional projects, build marketing frameworks, and support business growth.
- Initiated and led the enterprise positioning program in partnership with the Head of Sales & Marketing, defining AVASO's corporate positioning, messaging framework, and value proposition. Coordinated cross-functional reviews and executive approvals, resulting in organization-wide adoption by the CEO, CFO, CCO, and Senior Leadership Team.
- Initiated and currently leading the Service Catalogue Program, defining the overall framework, execution roadmap, governance model, and detailed WBS while coordinating with cross-functional stakeholders to standardize service offerings and establish a scalable service portfolio.
- Led strategic sustainability initiatives in collaboration with TQM and executive stakeholders by supporting AVASO's Carbon Neutrality and Evertreen to plant 10K trees globally through project planning, stakeholder coordination, business documentation, and sales enablement activities.
- Initiated and managed AVASO's Analyst Relations Program by identifying strategic participation opportunities from ISG's annual research calendar, collaborating with senior leadership to shortlist relevant studies, coordinating analyst briefings, managing end-to-end submissions, and supporting leadership throughout the evaluation process, resulting in AVASO being recognized as a Contender in the ISG Provider Lens® Future of Work Services 2026 (U.S.) study.
- Established governance and reporting mechanisms for strategic marketing initiatives by developing dashboards, KPI frameworks, status reporting, and review processes to improve leadership visibility, decision-making, and program execution.
- Managed the MarCom function for approximately six months following a resource transition, ensuring continuity of marketing operations while simultaneously delivering strategic marketing initiatives. Successfully led the planning and launch of AVASO's first Employee Advocacy Program and maintained digital marketing governance.
- Drove continuous process improvement by introducing structured project management practices, governance standards, documentation frameworks, and execution methodologies across the Marketing function to improve planning, collaboration, and delivery.
AVASO Technology Solutions, Mohali, India Aug 2024– Jun 2025
Team Lead CoE-PMO & Service Delivery_APAC
Accountable for managing teams, leading projects, and spearheading process development to enhance operational efficiency and service excellence across the Global Project Management Office (PMO) and the Global Service Delivery Team.
Key responsibilities include creating and implementing Standard Operating Procedures (SOPs) to standardize workflows, adherence to governance standards, optimize delivery processes, maintaining robust reporting systems, and driving cross-functional collaboration. Conducting comprehensive data analysis to derive actionable insights, preparing detailed reports, and monitoring critical project performance metrics to enable informed decision-making.
Project Management
- Leading the renewal of a $1.5 million PM as a Service (PMAAS) contract with over 50% gross margin
- Publishing project status reports for stakeholders, ensuring transparency and effective communication
- Monitoring and tracking the progress of project deliverables and tasks to meet timelines and objectives
- Facilitating meetings, documented Minutes of Meeting (MoM), and followed up on actionable items to drive closure
- Conducting risk assessments and developed mitigation strategies to address potential project challenges
- Preparing Quarterly Business Review (QBR) presentations for customers to highlight progress and value
People Management
- Managing the CoE vertical for PMO & Service Delivery (APAC region), supervising 4 direct reports and overseeing 9 project managers for a staff augmentation project (PMAAS)
- Designing and conducting induction and orientation sessions to ensure smooth onboarding
- Supported team growth and performance optimization through continuous mentoring and leadership
Process Defining & SOP Creation (CoE):
- Developed and implemented a new process for the seamless handover of new transition deals from PMO team to Service Delivery
- Designed and refined templates, trackers, and tools to enhance operational efficiency and documentation quality across PMO & Service delivery APAC team
- Structured & organized SharePoint sites to enhance productivity, ensure compliance, and facilitate collaboration
- Created user manuals to guide teams through internal processes
- CMMi Implementation for PMO
Data Analysis, Governance & Reporting (CoE):
- Creating and maintaining comprehensive dashboards, trackers, and reports, providing real-time insights into organisation structures, delivery and financial health, personnel details
- Monitoring delivery KPIs and controlling deviations to align with department goals
- Conducting delivery and financial health audits, presenting reports to senior management and stakeholders
- Governing the creation and publication of the department newsletter, fostering transparent communication within the team
AVASO Technology Solutions, Mohali, India Jul 2023 – Aug 2024
Project Specialist (PMCoE Lead)
Key responsibilities included team management, project execution, and process development, including the creation of Standard Operating Procedures (SOPs) to drive operational efficiency. Proficient in conducting data analysis to support informed decision-making, generating detailed reports, and tracking key project performance metrics. Committed to ensuring adherence to governance standards while maintaining and improving robust reporting systems to support organizational objectives.
Project Management
- Lead the renewal of a $1.5 million PM as a Service (PMAAS) contract with over 50% gross margin
- Successfully spearheaded an internal project to implement a hybrid working model culture across AVASO, completing the pilot phase in December 2023
- Responsible for publishing project status reports to stakeholders and tracking actionable outcomes
- Prepared Quarterly Business Review (QBR) reports for key clients
- Developed and implemented project management standards and processes to enhance efficiency and delivery effectiveness
- Conducted risk assessments and designed mitigation strategies to address potential project challenges
People Management
- Managed the PMCoE vertical, supervising 3 direct reports and overseeing 10 project managers for a staff augmentation project (PMAAS)
- Delivered induction sessions to ensure smooth transitions for new team members
Data Analysis, Governance and Reporting (CoE):
- Serving as the primary point of contact for Global Sales regarding project manager assignments for new business deals
- Monitoring adherence to Standard Operating Procedures (SOPs), ensuring compliance with end-to-end processes
- Ensured documentation standardization as per ISO guidelines for quality and consistency
- Gathered Client Satisfaction (CSAT) feedback for PMO projects and shared biweekly reports with leadership
- Monitored project delivery KPIs and financial health metrics, to control deviations effectively
- Conducted template and process refinement to improve operational efficiency
- Monitored progress across all PMO engagements and provided regular status updates to senior management and stakeholders
- Facilitated cross-departmental communication to ensure alignment with business objectives
- Designed and maintained department-specific dashboards to track key performance indicators
- Presented weekly and quarterly performance reports to PMO leadership, highlighting achievements and challenges
- Governed the creation and publication of the department newsletter, enhancing internal communication
Learning & Development:
- Achieved Six Sigma certification, strengthening expertise in process improvement methodologies
- Secured 7+ PMI linked-in certification, further improving project management knowledge and capabilities
AVASO Technology Solutions, Mohali, India Jul 2021 – Jun 2023
Senior Project Coordinator
Demonstrated expertise in team management and mentoring, project execution, and process development, including the creation and implementation of Standard Operating Procedures (SOPs) to enhance operational efficiency. Conducted in-depth data analysis to deliver actionable insights, prepared detailed reports, and monitored key performance metrics. Ensured compliance with governance standards and regulatory requirements by establishing and maintaining robust reporting systems.
Leveraged a detail-oriented approach to drive continuous improvement and optimize overall performance.
Project Management
- Deployed Wrike, a project management tool, for the Global PMO team to streamline operations and improve project tracking.
- Led the implementation of a new business offering, PM as a Service (PMAAS), securing a $1 million contract with over 50% gross margin.
- Coordinated Wi-Fi survey projects and handled AP decommissioning projects.
- Contributed to Quarterly Business Reviews (QBRs) and prepared sales pitch presentations.
People Management
- Managed the PMCoE vertical, supervising 3 direct reports and overseeing 8+ project managers for a staff augmentation project (PMAAS)
- Designed and delivered induction and orientation materials for the department, conducting onboarding sessions to ensure smooth transitions for new team members
Process Defining and Standard Operating Procedure (SOP) Creation (CoE):
- Developed and implemented a new process for the seamless transition of new deals to the PMO team, acting as the primary point of contact for Global Sales on newly awarded business deals
- Documented a Standard Operating Procedure(SOP) outlining the end-to-end processes within PMO
- Designed trackers to monitor project delivery and track financial health trends, ensuring proactive issue identification and resolution
- Refined templates and processes to improve operational efficiency and consistency
- Created user manuals to guide teams through internal processes effectively
- Served as the Point of Contact (POC) for PMO's ISO implementation, creating standardized templates adhering to ISO guidelines
- Initiated and formalized a client satisfaction (CSAT) feedback process, publishing biweekly reports for PMO leadership review
- Developed a business continuity strategy during the COVID-19 pandemic to ensure seamless remote operations during the lockdown
- Assisted in establishing Performance Quality Index (PQI) to measure and enhance project and operational quality
- Prepared comprehensive job descriptions for all department roles, ensuring clarity and alignment with organizational goals
Data Analysis, Governance and Reporting (CoE):
- Conducted delivery and financial health audits, publishing detailed status updates for leadership review
- Prepared and presented program performance reports to PMO leadership, highlighting progress, challenges, and outcomes
- Created and maintained account-specific dashboards for effective tracking and reporting
- Headed the creation and distribution of department's newsletter, ensuring consistent communication of updates and achievements
Learning & Development:
- Completed the Certified Associate in Project Management (CAPM) training course to strengthen project management expertise
- Completed MPP tool training
AVASO Technology Solutions, Mohali, India Jan 2020 – Aug 2020
PMO Intern
Contributed to the development and refinement of processes, including the creation of Standard Operating Procedures (SOPs), ensuring their alignment with compliance requirements. Gathered and analysed data to support informed decision-making and prepared comprehensive reports highlighting trends in project delivery health. Acquired significant experience in project management and operational excellence through active involvement in the development of governance standards and reporting frameworks
Process Defining and Standard Operating Procedure (SOP) Creation (CoE):
- Assisted in defining and formalizing internal processes to streamline operations. Created user manuals for easy process implementation
- Structured & organized SharePoint sites to enhance productivity, ensure compliance, and facilitate collaboration within the team
- Supported in the formulation and revision of PMO guidelines & standards
- Setting up of templates to standardize PMO's information tracking
Data Analysis, Governance and Reporting (CoE):
- Participated in project/team meetings and contributed to the publishing of the meeting minutes (MoM) and action items
- Facilitated the analysis of project data to identify trends, issues and areas of improvement providing actionable insights to stakeholders
- Developed a performance tracker and utilization dashboard to monitor resource allocation and optimize project staffing
- Participated actively in project and team meetings, contributing to the documentation of meeting minutes (MoM) and tracking actionable items for follow-up
- Prepared detailed reports and presentations for executive leadership, clearly communicating PMO accomplishments, challenges, and project statuses
- Led the development and upkeep of dashboards to organize resources, their performance metrics, and the status of ongoing projects
Learning & Development:
- Participated in project management training sessions and workshops to enhance professional capabilities
- Engaged in self-directed learning to increase the knowledge of project management tools, techniques, and best practices
- Started creating and publishing the department newsletter
Tech Mahindra, Panchkula, India Jun 2019 – Aug 2019
Human Resources Intern
- Recruitment & Selection Support: Assisted in the recruitment process by posting job ads, screening resumes & scheduling interviews. Engaged with potential candidates on social media and professional networks
- Training and Development: Coordinated & scheduled training sessions and workshops
- HR Projects: Contributed to HR projects (e.g., surveys, exit interviews) aimed at improving HR services and employee satisfaction. Performed research on HR trends and best practices in the tech industry
