Prabhu Selvam

Highly motivated professional with 15+ years of experience in Voice & Accent Training, Customer Support Operations, and Team Management across US and UK processes. Proven expertise in training delivery, operations leadership, client interaction, and process improvement. Strong communication, leadership, and mentoring skills with the ability to adapt quickly to dynamic environments.

Freelance Voice & Accent Trainer at BCS (Basis Cloud Solutions) (2021 – Present)

• Conduct training sessions on Voice & Accent Neutralization, Soft Skills, and Business Communication.
• Designed customized training modules to improve client communication and cultural adaptability.
• Mentored professionals on workplace collaboration, email etiquette, and client presentations.

Operations Manager / Voice & Accent Trainer at Madras Yankees (2016-04 – 2021-03)

• Pharma campaign. Sales,Training & client handling.(for USA Clients)
• Trained the staffs in core American accent and Enhanced their communication skills to effectively engage with clients across the United States.

Project Manager / Voice & Accent Trainer at We Care Technologies (2012-04 – 2016-03)

• Led US & UK processes (UK Mobiles – 3G, Vodafone & US HSN Pharma campaign).
• Conducted accent and communication training for new recruits.
• Managed a team ensuring process efficiency, customer satisfaction, and upselling targets.

Team Manager / Voice & Accent Trainer at Arithma Technologies Pvt Ltd (2007-09 – 2012-03)

• Delivered American accent training for new recruits.
• Supervised customer support and upselling teams, achieving consistent sales growth.
• Implemented quality assurance processes to improve team performance.

Technical Support Engineer / Tele Sales Executive at Net Vision Cybertech (2005-06 – 2007-09)

• Provided technical troubleshooting support for routers (Netgear, Vonage) for US & UK clients.
• Worked as Tele Sales Executive, handling international outbound calls.

B.E. in Electronics & Communication Engineering – Thangavelu Engineering College, Chennai (2005)

HSC – New Prince Matriculation Higher Secondary School, Chennai

SSLC – New Prince Matriculation Higher Secondary School, Chennai