Assistant Manager / Manager – Financial Crime Risk - AML & KYC - Genpact India Pvt Ltd - Bangalore
(2024-07 - 2025-11)
Relieved due to lay off from client side.
- Handling a team of 15 FTE's.
- Evaluating the performance of each individual based on their production and accuracy.
- Analysing the cases which they have processed and identifying the errors and making them to rectify the same as this leads to stop shrinkage in accuracy.
- Engaged into calibration call and discissing about the errors which are under dispute with the QC team.
- Asscessing the team performance and analysing who is the top, average and low performer and providing feedback session what they lack in the process.
- Preparing WBR reports and sharing the same with the client during the weekly call.
Deputy Manager (Assistant Manager) AML Training - Financial Crime Risk – AML & KYC - WNS GLOBAL SERVICES - Chennai
(2022-10 - 2023-10)
Relieved due to lay off from client side.
- Performing SOP validation – evaluating the same with onshore changes.
- Preparing training material pre-process and process (apart from SOP).
- Conducting PKT (Process Knowledge Test) for the agents at all LOB's.
- Identifying bottom performers and conducting TNI Refresher trainings.
- Updating the same with the stake holders in onsite regarding the changes in process or new updations included.
- Conducting monthly refresher training sessions for all LOB's.
- Handling a team of 140 members.
- Performing monthly dashboards for PKT's, Refresher Trainings and SOP Validations or updations and sharing the same with the client/stake holders.
Assistant Manager – KYC; EDD - Genpact India Pvt Ltd - Mumbai, Noida & Gurgaon
(2017-07 - 2022-10)
- Performed the required Financial Crime Risk KYC screenings on customers documenting the information obtained as per client requirement.
- Handling a team of 10 FTE's.
- Maintaining Team accuracy and production and analysing the FTE's production and accuracy on Weekly basis.
- Having 1-0-1 disucssion with the FTE's and giving feedback on their performance.
- Identifying the bottom line performers and giving training to them based on their peformance.
- Maintained attrition rate of 1% for 3 consecutive years and 2% for 2 years.
- Performed Financial Crime risk in Charity due Diligence for Meta (Face Book) NPO customers with required AML & KYC policies and procedures as per client requirement.
- Performed EDD for Morgan Stanley Customer with required policy and procedures followed by the client.
- Given training to the new FTE's on the process ensuring that they are processing with accuracy and meeting the target.
- Partially performed Institutional KYC for ING Bank - FCRM.
- Worked on Marijuana Alerts for Goldman Sachs customer screening.
Analyst – Transaction Monitoring – Financial Crime Risk - Standard Chartered Global Business Services - Chennai
(2010-02 - 2017-06)
- Investigate bank customers and their transactions on behalf of banks in order to identify potentially suspicious activity Perform enhance due.
- Analyze those associated with high risk industries or countries.
- Worked with Alerts / Cases and RFI team for various countries like India / UAE / UK / Africa.
- Maintaining MIS tracker and updating the same to ensure the status of Alerts\Cases and sharing the same with stake holder for their review.
- Report true alerts to Compliance, potential issues to Supervisor and close false alerts.
Customer Service Executive - Screening - Intelenet Global Services - Chennai
(2008-05 - 2010-02)
- Performing an in-depth investigation of global transactions to prevent against anti-social activities funding transactions through Barclay's network.
- Monitoring the payments queue & responsible for clearing all the payments before the cut-off time with Ensuring non-indulgence of terrorism, money laundering & drug trafficking.
- Performing investigations on the names listed out in payment by Regulatory Authority such as OFAC, EU, UKHMT & UN
- If transactions are suspicious, would contact the respective Relationship manager via telecom and upon receiving the information via mail from the Relationship Manager of the customer the payment would be authorized released.
