Prabir Mandal

EXPERIENCED HOSPITALITY & OPERATIONS SUPERVISOR WITH OVER 15 YEARS OF PROGRESSIVE EXPERIENCE ACROSS RESTAURANT MANAGEMENT, FOOD &BEVERAGE SERVICES, EVENT COORDINATION, AND CLIENT RELATIONS. PROVEN TRACK RECORD OF MANAGING DAILY OFFICE OPERATIONS, LEADING FRONT-OF-HOUSE SERVICE TEAMS, DRIVING MARKETING INITIATIVES, AND DELIVERING EXCEPTIONAL CUSTOMER SERVICE. SKILLED IN STAFF SUPERVISION, FINANCIAL ACCOUNTING TOOLS, AND TEAM LEADERSHIP.

OFFICE SUPERVISOR & MARKETING - THE SPARKLE EVENTS & TRAVELS - KOLKATA

(2016-08)

• SUPERVISE DAILY OFFICE ADMINISTRATION, WORKFLOW EFFICIENCY, AND INTERNAL TEAM OPERATIONS.
• DRIVE MARKETING STRATEGIES TO PROMOTE TRAVEL PACKAGES AND EVENT SERVICES TO POTENTIAL CLIENTS.
• COORDINATE CLIENT RELATIONS, ENSURING HIGH SATISFACTION LEVELS AND REPEAT BUSINESS.

RESTAURANT CAPTAIN (F&B SERVICE) - STRAITS RESTAURANT (CHAT RESTAURANT PVT. LTD.) - KOLKATA

(2012-11 - 2016-03)

• MANAGED DAILY RESTAURANT SERVICE OPERATIONS, LEADING FLOOR STAFF TO DELIVER SEAMLESS GUEST EXPERIENCES.
• HANDLED GUEST INQUIRIES, ORDER MANAGEMENT, AND RESOLVED CUSTOMER SERVICE COMPLAINTS EFFICIENTLY.

CAPTAIN (F&B SERVICE) - ROSE VALLEY RESORT PVT. LTD. - ANDAMAN

(2012-03 - 2012-11)

• OVERSAW RESTAURANT DINING SERVICE IN A HIGH-VOLUME RESORT ENVIRONMENT.
• COORDINATED CLOSELY WITH THE KITCHEN TEAM TO ENSURE TIMELY AND HIGH-QUALITY FOOD DELIVERY.

SENIOR GUEST SERVICE ASSOCIATE (SR. GSA) - THE METROPOLE HOTEL (RED HOT CHILI GROUP) - KOLKATA

(2010-11 - 2012-03)

• DELIVERED PREMIUM FOOD AND BEVERAGE SERVICE TO GUESTS, MAINTAINING STRICT QUALITY STANDARDS.

GUEST SERVICE ASSOCIATE (GSA) - THE GOLF VILLAGE, EAGLETON RESORT - BANGALORE

(2009-10 - 2010-10)

• EXECUTED FRONT-OF-HOUSE DINING SERVICE FOR HIGH-PROFILE RESORT GUESTS.

DIPLOMA - HOTEL MANAGEMENT - MSHM (IH &RA) CITY &GUILDS APPROVED CENTER (2009)

DIPLOMA - FOOD&BEVERAGE SERVICE - CITY &GUILDS (2007-12)

DIPLOMA - FINANCIAL ACCOUNTING SYSTEM - HAZRA YOUTH COMPUTER TRAINING CENTER (2014)

CERTIFICATION - ENGLISH LANGUAGE - BRITISH COUNCIL

BACHELOR OF ARTS - ARTS - VIDYASAGAR UNIVERSITY (2006)

HIGHER SECONDARY - W.B.C.H.S.E (2003)