Prachi Bharti

Optometrist with strong clinical and retail experience across hospital OPD and Lenskart stores. Skilled in refraction, diagnostic testing, premium lens dispensing, contact lens fitting, customer counselling, store audits and documentation. Trained to uphold Lenskart's eye-test quality standards and SOPs. Currently pursuing Master of Optometry (M.Optom, 2025–2027) at Supreme Institute of Management & Technology, Kolkata.

Optometrist - Lenskart.com - New Delhi

(2024-07)

• Conduct 30–40+ eye exams/day ensuring accurate refraction following Lenskart's 12-step protocol.
• Guide fresher optometrists in test flow, customer handling and basic dispensing practices.
• Perform QC checks: drawer audits, frame measurements, CL expiry checks and equipment calibration.
• Supported peak-hour operations, helping manage high footfall days with minimal delays.
• Resolve customer complaints, reduce returns and support NPS improvement.
• Provided counselling on eyewear, CL insertion/hygiene, reducing re-visit cases and improving satisfaction.
• Improved dispensing quality and overall customer experience across store operations.

Clinical Intern - ESIC Hospital - Kolkata

(2023-06 - 2024-05)

• Managed 80–120 patients/day performing refraction, slit-lamp evaluation, keratometry, tonometry, A-scan and perimetry.
• Assisted ophthalmologists in screening for cataract, glaucoma suspects, diabetic retinopathy and dry eye.
• Documented findings and supported pre- and post-operative counselling.

Master of Optometry - Optometry - Supreme Institute of Management & Technology (2025 - 2027)

Bachelor of Optometry - Optometry - NSHM Knowledge Campus (2020 - 2024)