Prachi Matolia

B.Com. (Honours) graduate with full-time experience in business development and HR at Mindery, alongside three prior internships spanning fintech customer support, hotel partner onboarding, and B2B sales development. Backed by certifications in financial behaviour and data analytics, and hands-on research experience in consumer behaviour. Proven ability to generate and convert leads, resolve high-volume customer queries, and translate data into operational improvements.

Seeking to bring sharp analytical thinking and a customer-first mindset to a high-impact role in business operations or growth.

Business Development and HR Executive - Mindery

(2026-01)

• Sourced and onboarded qualified trainers to fulfil technical training requirements received from partner institutions, managing the full recruitment cycle from outreach to placement.
• Acted as the primary liaison between institutions and trainers, ensuring requirements were matched accurately and completed within agreed timelines.
• Built and maintained a pipeline of HR decision-makers across companies by researching and generating targeted leads for corporate wellness outreach.
• Designed and executed mass email campaigns directed at HR professionals, promoting free therapy sessions for employees and driving corporate sign-ups for Mindery's mental wellness platform.
• Continuously refined campaign messaging and targeting strategies to improve engagement rates and convert HR leads into active corporate partnerships.

Customer Support Executive (Intern) - Groww

(2024-05 - 2024-08)

• Resolved an average of 150+ customer queries per day on mutual fund products, investments, and regulatory compliance via email and phone, maintaining high satisfaction standards.
• Developed working knowledge of fintech back-end operations and the systems powering mutual fund transactions at scale.
• Handled sensitive financial queries with empathy and precision, reinforcing Groww's reputation for trustworthy customer care.
• Improved written and verbal communication skills in a high-volume, deadline-driven support environment.

Product Onboarding Intern - Expand Hotels

(2025-05 - 2025-08)

• Managed end-to-end onboarding of hotel partners, publishing an average of 40 hotel listings per day across multiple OTA platforms, from data collection and verification to live listing.
• Elevated digital content quality by auditing descriptions, amenities, and imagery to ensure brand-consistent, high-conversion listings.
• Collaborated cross-functionally with partner success and engineering teams to resolve onboarding discrepancies and cut time-to-live.
• Tracked listing performance metrics and surfaced data-driven recommendations that improved partner engagement and visibility.

Business Development Intern - Windborne Solutions

(2024-11 - 2025-01)

• Generated 10–15 qualified leads per week for website development services through cold calling 350–450 prospects weekly across Jaipur, directly expanding the company's active client base.
• Guided prospects through the full sales funnel — from discovery call to signed project — supporting revenue conversion goals.
• Partnered with sales and marketing teams to identify market opportunities and refine outreach strategies for a regionally concentrated market.
• Maintained accurate CRM records and produced weekly performance reports tracking lead-to-close conversion rates.

B.Com. (Honours) - Business Studies - IIS (Deemed to be University), Jaipur (2023 - 2026)

COSD Program - IIS (Deemed to be University), Jaipur (2023 - 2024)

Senior Secondary - Sanskar School, Jaipur (2022 - 2023)