Prachi Pawar

Detail-oriented professional specializing in Export & Air Documentation, with extensive experience in managing global shipping operations and compliance. Adept at preparing and verifying critical shipping documents, coordinating pre-alerts, and handling booking management processes. Demonstrates strong analytical and organizational skills with a track record of improving workflow efficiency, reducing errors, and ensuring seamless communication between customers and internal teams.

Export Documentation, CMA CGM Officer - Ceva logistics

(2024-02)

• Ocean export Documentation
• Ability to work in a fast-paced environment to set deadlines
• Enthusiastic self-starter who contributes well to the team
• Prepared and verified Bill of lading and other shipping documents to ensure accurate cargo movement and compliance with international trade regulations
• Handled end to end freight forwarding operations for both import and export shipments
• (FCL & LCL)
• Managed end to end custom clearance process import and export shipments, ensuring compliance with custom regulations and client requirement
• Generated detailed billing statements for freight, terminal handling, customs and additional services, contributing to efficient revenue cycle management
• Collaborated with across-functional teams to resolve bill discrepancies and ensure
• timely resolution of customer inquiries, enhancing customer satisfaction.
• Processed and tracked export documentation (e.g. Bill of Lading, packing list, export Declaration) to ensure accurate invoice and regulatory compliance
• Utilized electronic billing systems to streamline invoicing processes.
• Maintaining productivity, accuracy and TAT
• Discuss within the team about new requirements and changes that needs to be followed in the process.
• Handling customer complaints within deadline.
• Send pre-alerts to customers based on destination and specific customer requirements prior to ETD
• Ensure all required details are included in pre-alerts such as shipment information, routing, and documentation
• Add applicable freight rates and accruals in pre-alerts as per company and customer guidelines
• Coordinate with internal teams to ensure timely and accurate pre-alert communication
• Prepare shipment bookings in the TOM tool as per customer requirements
• Accurately enter customer details, rates, and routing information in the system
• Generate shipment numbers and maintain proper booking records
• Share booking confirmations with customers via Cargo Wise
• Handle customer booking documents and transport-related documentation efficiently

Customer Service Coordinator Export Documentation - Hapag Lloyd Capability Center, Thane - Thane

(2021-11)

• Created and verified Bills of Lading (B/L) for US & Canada using FIS, ensuring compliance with country and customer requirements.
• Managed documentation workflows (FIFO & urgent), maintaining high accuracy, productivity, and TAT.
• Coordinated with customers and internal teams for B/L amendments, corrections, and shipment tracking.
• Handled CRM cases and team mailbox, resolving queries efficiently.
• Monitored errors, improved team performance, and conducted training sessions.
• Released final documents and invoices to customers.
• Processed shipment audits, contributing to revenue generation.
• Mentored new team members and supported process improvements.Mentored & trained new team members.

Customer Service Coordinator RLA Booking - Hapag Lloyd Capability Center, Thane

• Processed and confirmed customer bookings accurately and efficiently for customers in Brazil, Argentina, Colombia, Chile, Ecuador, Mexico & Peru.
• Managed booking operations for LATAM regions (Brazil, Argentina, Mexico, etc.) using FIS & CRM.
• Coordinated with sales, logistics, and operations for shipment planning and container availability.
• Communicated with clients on booking status, schedule changes, and issue resolution.
• Ensured compliance with shipping regulations and accurate documentation.
• Handled exception cases, transshipment updates, and customer queries.
• Maintained records, improved workflows, and trained new team members.

B.COM - Bachelor of commerce - Mumbai University