Export Documentation, CMA CGM Officer - Ceva logistics
(2024-02)
- Ocean export Documentation
- Ability to work in a fast-paced environment to set deadlines
- Enthusiastic self-starter who contributes well to the team
- Prepared and verified Bill of lading and other shipping documents to ensure accurate cargo movement and compliance with international trade regulations
- Handled end to end freight forwarding operations for both import and export shipments
- (FCL & LCL)
- Managed end to end custom clearance process import and export shipments, ensuring compliance with custom regulations and client requirement
- Generated detailed billing statements for freight, terminal handling, customs and additional services, contributing to efficient revenue cycle management
- Collaborated with across-functional teams to resolve bill discrepancies and ensure
- timely resolution of customer inquiries, enhancing customer satisfaction.
- Processed and tracked export documentation (e.g. Bill of Lading, packing list, export Declaration) to ensure accurate invoice and regulatory compliance
- Utilized electronic billing systems to streamline invoicing processes.
- Maintaining productivity, accuracy and TAT
- Discuss within the team about new requirements and changes that needs to be followed in the process.
- Handling customer complaints within deadline.
- Send pre-alerts to customers based on destination and specific customer requirements prior to ETD
- Ensure all required details are included in pre-alerts such as shipment information, routing, and documentation
- Add applicable freight rates and accruals in pre-alerts as per company and customer guidelines
- Coordinate with internal teams to ensure timely and accurate pre-alert communication
- Prepare shipment bookings in the TOM tool as per customer requirements
- Accurately enter customer details, rates, and routing information in the system
- Generate shipment numbers and maintain proper booking records
- Share booking confirmations with customers via Cargo Wise
- Handle customer booking documents and transport-related documentation efficiently
Customer Service Coordinator Export Documentation - Hapag Lloyd Capability Center, Thane - Thane
(2021-11)
- Created and verified Bills of Lading (B/L) for US & Canada using FIS, ensuring compliance with country and customer requirements.
- Managed documentation workflows (FIFO & urgent), maintaining high accuracy, productivity, and TAT.
- Coordinated with customers and internal teams for B/L amendments, corrections, and shipment tracking.
- Handled CRM cases and team mailbox, resolving queries efficiently.
- Monitored errors, improved team performance, and conducted training sessions.
- Released final documents and invoices to customers.
- Processed shipment audits, contributing to revenue generation.
- Mentored new team members and supported process improvements.Mentored & trained new team members.
Customer Service Coordinator RLA Booking - Hapag Lloyd Capability Center, Thane
- Processed and confirmed customer bookings accurately and efficiently for customers in Brazil, Argentina, Colombia, Chile, Ecuador, Mexico & Peru.
- Managed booking operations for LATAM regions (Brazil, Argentina, Mexico, etc.) using FIS & CRM.
- Coordinated with sales, logistics, and operations for shipment planning and container availability.
- Communicated with clients on booking status, schedule changes, and issue resolution.
- Ensured compliance with shipping regulations and accurate documentation.
- Handled exception cases, transshipment updates, and customer queries.
- Maintained records, improved workflows, and trained new team members.
