Pradeep G

Benefit Operations professional with 3+ years of combined experience across U.S.Defined Benefit pension administration and financial operations, serving 8,000+ pension participants with 99.8% regulatory, SLA, and TAT compliance and a $50M+ insurance-backed portfolio. Skilled in manual and automated pension benefit calculations, controls and accuracy validation, benefit commencement, QDRO, RMD, survivor and beneficiary administration, payment processing, insurance risk assessment, and error/exception escalation. Proven track record supporting UAT, system upgrades, and cross-regional collaboration with HR, Payroll, and Technology stakeholders.

Benefit Operations Administrator - Defined Benefit, U.S. Benefits Administration at Alight Solutions (formerly Wipro Ltd.) (2024-03 – Present)

• Pension Operations: Administer U.S. Defined Benefit pension operations for 8,000+ participants, maintaining 99.8% compliance against regulatory, SLA, and TAT requirements
• Benefit Calculations: Perform manual and automated pension benefit calculations; validate plan rules, eligibility, and outputs under internal controls frameworks
• Lifecycle Transactions: Execute 500+ transactions across Cash Balance, FAP, and Plan Conversion designs – benefit commencement, QDROs, survivor benefits, RMDs, beneficiary updates, payment elections, and benefit estimates/projections
• Discrepancy Resolution: Investigate calculation and participant-data discrepancies, drive root-cause analysis, and escalate exceptions per SLA and procedural standards
• System Upgrades & UAT: Support system upgrades via UAT design, calculation-logic validation, and production validation across 3 major releases with zero business disruption. Bridge pension operations and technology teams, translating business requirements into BRD/FRD-level functional specifications
• Documentation & Reporting: Authored 8 SOPs and workflow guides; use SQL, Power BI, and Advanced Excel for discrepancy analysis and management reporting

Operations Executive – Financial Risk, Insurance & Portfolio Analysis at HDFC Limited (2023-06 – 2024-03)

• Insurance Risk Assessment: Performed policy-level financial and insurance risk assessments for a $50M+ insurance-backed lending portfolio, maintaining an error rate below 0.02%
• Policy Evaluation: Evaluated policyholder financial and business information for 200+ customers, identifying key underwriting risk indicators and contributing to a 15% improvement in portfolio quality

Bachelor of Computer Applications in Computer Applications – D.G. Vaishnav College, Chennai (2020-06 – 2023-05)