Pradeep Khandare

Results-driven Operations Executive with experience in general insurance operations, including policy administration, documentation, data management, and customer service. Skilled in Microsoft Excel and administrative coordination, with the ability to work efficiently in fast-paced environments while maintaining high levels of accuracy and professionalism.

Operation Executive at Reliance General Insurance Co. Ltd (2021-09 – Present)

• Processed insurance proposals and policy documentation.
• Verified customer documents and ensured compliance with company guidelines.
• Coordinated with sales teams and insurance companies for policy issuance and renewals.
• Maintained accurate records of customer data and policy details.
• Handled policy endorsements, cancellations, and updates as per standard procedures.
• Assisted customers with policy-related queries and provided operational support.
• Prepared daily and monthly MIS reports for management review.
• Managed data entry and updated records in internal systems and portals.
• Followed up on pending cases to ensure timely completion of processes.
• Ensured adherence to operational policies and service quality standards.

Sales Consultant at Future Generali India Life & General Insurance Co. Ltd (2021-04 – 2021-06)

• Engage with potential customers, understand their insurance needs, and recommend suitable motor and health insurance solutions.
• Generate leads through referrals, cold calling, and networking.
• Develop a deep understanding of motor and health insurance products.
• Build and maintain strong customer relationships, providing personalized assistance and resolving inquiries.
• Meet or exceed assigned sales targets and objectives.
• Ensure accurate completion of sales-related documentation and compliance with policies.
• Prepare and submit sales reports, analyzing data to identify trends and opportunities.
• Conduct market research to stay informed about customer needs and competitors' strategies.
• Continuously learn and enhance sales skills through training programs.
• Collaborate with the sales team and other departments to achieve common goals.

Insurance Executive at Soham Motors Pvt Ltd. (2018-10 – 2019-09)

• Create and process insurance policies accurately, ensuring compliance with company guidelines.
• Conduct customer visits to promote insurance products, address inquiries, and build strong relationships.
• Perform vehicle inspections to assess condition and determine insurance eligibility.
• Resolve insurance claims efficiently by investigating, documenting, and collaborating with relevant parties.
• Manage policy renewals and modifications, guiding customers through the process.
• Deliver exceptional customer service by promptly addressing inquiries and concerns.
• Maintain comprehensive documentation and records of policies, interactions, and claims.
• Ensure compliance with industry regulations and legal requirements.
• Support sales efforts by providing product knowledge and assisting with quotes.
• Stay updated on insurance industry trends and enhance knowledge of policies and regulations.

Insurance Executive at Sharayu Autolinks Pvt Ltd. (2017-09 – 2018-10)

Rejoined Oct 2019 to Apr 2021

• Create and process insurance policies accurately and efficiently.
• Build and maintain strong relationships with customers, including dealerships and individual clients.
• Handle insurance claims by investigating, documenting, and guiding customers through the process.
• Manage policy renewals and modifications, ensuring compliance with regulations.
• Support sales efforts by providing product knowledge and assisting with quotes.
• Maintain comprehensive documentation and records of policies, claims, and interactions.
• Stay updated on industry regulations and ensure compliance.
• Provide exceptional customer service, promptly addressing inquiries and concerns.
• Collaborate with internal teams to streamline processes and achieve business objectives.
• Continuously enhance insurance expertise through ongoing training and development.

Tele caller (Voice Support) at Aditya Birla Minacs.(Idea Cellular Ltd.) (2013-01 – 2013-07)

• Handle inbound and outbound calls, addressing customer inquiries and resolving issues.
• Provide exceptional customer service by actively listening and offering appropriate solutions.
• Maintain accurate records of customer interactions and call outcomes.
• Collaborate with team members to address complex customer issues.
• Meet or exceed targets for call volume, customer satisfaction, and quality assurance.
• Update product knowledge and stay informed about company policies and promotions.
• Handle customer complaints and escalate issues when necessary.
• Handle difficult customers with patience, empathy, and problem-solving skills.
• Participate in training programs to enhance skills and knowledge.
• Maintain a positive and professional work environment.

BCA – BAMU, Aurangabad (2015-04)

12th – State Board, Aurangabad (2011-02)

10th – State Board, Aurangabad (2009-03)