Pradeep Korke

Dynamic and results-driven System Administrator with 14+ years of experience in Windows Server Administration, VMware Virtualization, Microsoft 365, and multi-cloud platforms including Azure and AWS. Skilled in designing, implementing, and managing secure, scalable, and highly available IT infrastructures. Strong expertise in Active Directory, virtualization, backup & disaster recovery, networking, and cloud migration with excellent troubleshooting and infrastructure management skills.

Senior System Administrator - Rugr Sil Pvt Ltd - Navi Mumbai

(2016-01)

• Administer Windows Server 2012/2016/2019 with 99.9% uptime across enterprise environments.
• Manage VMware vSphere infrastructure including VM deployment, snapshots, templates, HA, DRS, and vMotion.
• Implement and administer Azure IaaS & PaaS services—Azure AD, VNETs, Storage, Backup, and Monitoring.
• Configure and manage AWS cloud resources: EC2, S3, IAM, Route 53 DNS, RDS, and VPC networking.
• Perform Active Directory operations: FSMO role transfers, Group Policy management, OU design, and Trusts.
• Conduct periodic backup & DR drills using Veeam, ASR, AWS Backup ensuring data integrity and availability.
• Administer DNS, DHCP, WSUS, IIS, FTP, DFS, and SSL certificate management.
• Coordinate IT procurement, vendor management, and support cross-functional teams in project deployments.

System Administrator - CMS Infosystem Pvt Ltd - Mumbai

(2012-01 - 2015-12)

• OS installation: Win XP, Win Server 2003, 2008, Win Vista, Windows 7.
• Assembling, hardware upgradation troubleshooting, Windows maintenance, dual booting, upgrade & update the windows.
• MS outlook configuration, Outlook backup & restore and troubleshooting.
• Disk Management, partitions.
• Printer installation and troubleshooting.
• Antivirus update & virus protection.
• Scanner configuration & troubleshooting.
• Troubleshooting of hardware and O/S.
• Basic Networking, Map drive, Data sharing.
• TCP/IP Configuration, Internet Maintenance.
• Data Cards configure and troubleshooting.
• Remote desktop and Remote assistance.
• Wireless Networking, Networking in Domain environment.

System Admin / Data Centre Operator - Accel Frontline Global IT Services - Mumbai

(2011-01 - 2011-12)

• Account Provisioning: Create, modify, and terminate user accounts following company HR onboarding and offboarding checklists.
• Access Control: Manage basic file/folder permissions and grant access to shared network drives or printers.
• Password Resets: Facilitate password resets and account unlocks (e.g., using Microsoft Active Directory or Entra ID).
• Imaging & Deployment: Configure standard desktop and laptop images, install base software, and prepare workstations for new hires.
• Hardware Troubleshooting: Diagnose and replace faulty peripherals like keyboards, mice, monitors, and docking stations.
• Asset Tracking: Maintain a strict inventory of all IT hardware, including tracking serial numbers, locations, and user assignments.
• OS Maintenance: Troubleshoot and repair Windows or macOS operating systems, including applying updates and driver patches.
• Application Support: Assist with the installation, configuration, and troubleshooting of business productivity suites (e.g., Microsoft 365, Google Workspace) and internal applications.
• Patching & Antivirus: Ensure antivirus software is updated and scheduled scans run correctly.
• Basic Network Troubleshooting: Assist users with Wi-Fi, VPN, and wired Ethernet connectivity issues.
• Peripherals: Install, configure, and troubleshoot network and local printers.
• VoIP/Phones: Set up and configure desk phones and softphone applications.
• Ticket Triage: Monitor the IT helpdesk ticketing system, categorize tickets, and assign priority levels.
• Documentation: Provide detailed notes on troubleshooting steps taken in the ticket for future reference or escalation.
• SLA Adherence: Resolve incidents within defined Service Level Agreements (SLAs) and keep users updated on the status of their requests.

Bachelor of Commerce - B. Com