General Manager - Hotel Grand Bhavya Palace - Basti
(2018-12-15)
Manager Operations - Hotel Utkarsh Vilas - Agra
(2017-11-04 - 2018-12-08)
Rest. & Banquet Manager - Kesar Kitchen Rest. & Banquets
(2015-11-05 - 2017-10-30)
Manager Front Office & Reservation - Hotel The Rigel - Agra
(2013-11 - 2015-10-08)
Asst. Manager Front Office & reservation - Hotel Amar - Agra
(2010-09 - 2013-08)
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
- To be readily available at all times to deal with problems or complaints
- To ensure maximum room occupancy within agreed overbooking policy.
- To ensure that reservations are taken correctly and courteously.
- To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
- To ensure that accounts are balanced daily.
- To ensure effective and speedy check-out facilities.
- To ensure that luggage is delivered to and collected from rooms speedily.
- To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently.
- To ensure that newspapers and parcels are delivered to rooms without delay.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- To ensure maximum security of all items left in safety deposit boxes
- To hold regular meetings with all Heads of Department.
- To ensure that manning levels are correct and these are not exceeded without permission.
- To prepare and submit on the required format annual budgetary information and updates as required.
- Perform all duties, as requested by the hotel policies and/or his/her direct supervisor.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division. Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.
- To maintain high levels of guest expectations
- Monitors and handles employee issues/problems/illness etc. and resolves matters related to these in absence of a departmenthead.
- Conducts regular 'clock' rounds through the hotel to ensure safety and high standard of cleanliness is maintained.
- Reports problems to relevant departments.
- Coordinates "overbooking" situations
- Also involved in the MIS etc.
