Operations Analyst – Examination Operations - SAI EDUCARE PRIVATE LIMITED (SEPL) - Noida
(2024-10 - 2025-11)
- Led end-to-end operational execution for NTA projects — KPSC, JEECUP, and Allahabad High Court exams — across multiple Pan India centres
- Drove centre readiness, vendor management, and manpower allocation ensuring full SLA adherence and zero critical escalations
- Built Power BI dashboards and MIS reports enabling real-time operational monitoring and management-level performance tracking
Operations & Fulfilment Executive - FlowerAura - Gurugram
(2023-12 - 2024-07)
- Managed end-to-end corporate order fulfilment — from booking to last-mile delivery — coordinating vendors, logistics, and warehouses
- Monitored delivery KPIs, resolved escalations, and maintained service quality standards across high-volume order cycles
- Prepared operational dashboards and MIS reports to support performance reviews and cross-functional efficiency improvements
Senior Operations Executive / Test Day Supervisor - Planet EDU (IDP Education Partner) - Gurugram
(2018-04 - 2023-09)
- Delivered 100+ IELTS, UKVI, OET, and Cambridge YLE sessions annually across paper-based and computer-delivered formats with 100% SOP adherence
- Supervised 500+ candidates in a single session and coordinated 200+ invigilators across large-scale events with zero compliance breaches
- Served as Centre Head for 3 Gujarat examination centres, managing full operations, audit compliance, and direct Cambridge/IELTS stakeholder coordination
Operations Executive - CR Associates (Hero MotoCorp R&D Division) - Gurugram
(2016-09 - 2017-11)
- Supported vendor coordination, procurement documentation, and audit-ready compliance reporting for Hero MotoCorp R&D Division projects
