Pradeep Kumawat

Experienced in working with ServiceMax modules, including Installed Base, Work Order, Scheduling & Dispatch, Entitlements & Service Contracts, Inventory, Preventive/Proactive Maintenance, and the ServiceMax Go Mobile App. Hands-on experience in ServiceMax configuration, including SFM Transactions, SFM Wizards, SFM Formula, SFM Mapping, Output Documents, Service Teams, Service Contract, Entitlement, Configuration Profiles, ServiceMax Setup, ServiceMax upgrades. Strong knowledge of Salesforce including standard/custom objects, fields, validation rules, Flows, approval processes, profiles, roles, permission sets, security settings, reports, dashboards.

Developed and customized Salesforce solutions using Apex Classes, Apex Triggers, Visualforce Pages, Aura Components, and Lightning Web Components (LWC) to meet business requirements.

Experience with Salesforce-to-SAP integrations using Mulesoft and working with SharePoint ticketing tools. Skilled in data migration using Data Loader, Workbench, and ServiceMax migration tools. Strong analytical, debugging, troubleshooting, and problem-solving skills with experience in production support, root cause analysis, incident resolution, user support

Salesforce and ServiceMax Administrator/Developer at HORIBA INDIA PRIVATE LTD. (2021-09 – Present)

Experienced in working with ServiceMax modules, including Installed Base, Work Order, Scheduling & Dispatch, Entitlements & Service Contracts, Inventory, Preventive/Proactive Maintenance, and the ServiceMax Go Mobile App. Hands-on experience in ServiceMax configuration, including SFM Transactions, SFM Wizards, SFM Formula, SFM Mapping, Output Documents, Service Teams, Service Contract, Entitlement, Configuration Profiles, ServiceMax Setup, ServiceMax upgrades. Strong knowledge of Salesforce including standard/custom objects, fields, validation rules, Flows, approval processes, profiles, roles, permission sets, security settings, reports, dashboards.

Developed and customized Salesforce solutions using Apex Classes, Apex Triggers, Visualforce Pages, Aura Components, and Lightning Web Components (LWC) to meet business requirements.

Experience with Salesforce-to-SAP integrations using Mulesoft and working with SharePoint ticketing tools. Skilled in data migration using Data Loader, Workbench, and ServiceMax migration tools. Strong analytical, debugging, troubleshooting, and problem-solving skills with experience in production support, root cause analysis, incident resolution, user support

Salesforce and ServiceMax Administrator/Developer at HORIBA Instruments Inc. (US & Europe) (2021-09 – Present)

• Implemented and supported Salesforce & ServiceMax solutions for HORIBA's US and Europe (EMEA) operations across the Medical, Scientific, Automotive, Semiconductor, and Process & Environmental (P&E) industries.
• Performed ServiceMax implementations, Upgrades, production deployments, release management, data migration, and data backup activities.
• Developed custom solutions using Flows, Apex Classes, Triggers, Visualforce Pages, Aura Components, and Lightning Web Components (LWC).
• Provided production support by troubleshooting issues, performing root cause analysis, resolving incidents, and coordinating with business users.
• Conducted user training, prepared functional documentation, and supported UAT, Go-Live, and post-production activities.

Bachelor of Technology in Computer Science – Lovely Professional University (2017-07 – 2021-08)