Director of Operations & Business Development
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Alumni of IHM Mumbai 1995-1998 and PG in Hospitality Management from Anna Malai University Chennai 1999. An acclimatized, experienced Hotel / Resort Vice President/Head of Operations with over 22 years of incisive experience as a Head of Hotel/Hotel Manager with proven results. Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation & sales, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Brand and Property ownership.
Highly skilled in Start-up/Project & Pre- Opening of the Properties. Have done more than 12 Properties Project/Pre-Openings in the vast career of 30 years. A thought leader with a successful track record of business growth and transformation, the incumbent can be from any service industry with high business acumen and excellent interpersonal skills.
Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
I am actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new project development, business development, quality standards across all departments & Properties. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
Quickly grasps complex concepts, analyzes and interprets ideas into logical strategy. Skilled as internal consultant, in analyzing existing operations and implementing the strategies and processes to improve productivity & efficiency. Expert in facilitating change in a work force to support organizational operating, financial and quality objectives.
Strong P&L Management, Human Resources and benchmarking experience. Have Demonstrated ability to motivate team members to maximum productivity and control costs through the most effective uses of manpower and available resources.
More than 25 years rich experience into Start-up/Project & Pre- Opening of the Properties. Have done more than 12 Properties Project/Pre-Openings. A thought leader with a successful track record of business growth and transformation, the incumbent can be from any service industry with high business acumen and excellent interpersonal skills.
Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
I am actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new project development, business development, quality standards across all departments & Properties. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
Masters in Hospitality Management from Annamalai University.
