Pradeep Singh

Experienced Azure IAM & Cloud Engineer with 4+ years of expertise managing hybrid enterprise environments across Microsoft 365 and infrastructure platforms. Specialized in Identity & Access Management (Entra ID / Active Directory), including user lifecycle management, RBAC, access control, and hybrid identity solutions. Proven ability to maintain high availability of production systems through proactive monitoring, performance optimization, and incident resolution.

Strong background in Exchange Online, Teams, SharePoint, and Windows Server administration, along with automation using PowerShell to streamline operations and reduce manual effort. Focused on delivering secure, scalable, and optimized cloud identity solutions aligned with modern enterprise requirements.

Specialist – Cloud & DevOps | Platform Support Microsoft at GlobalXperts Networks Pvt. Ltd. (Deputed to Presidio) (2025-02 – Present)

• Deliver L2/L3 support for Microsoft platforms across hybrid infrastructure and Microsoft 365 environments, ensuring high availability and performance of enterprise systems.
• Support enterprise environments with 500+ users and multiple production servers.
• Manage and optimize Windows Server infrastructure, including proactive monitoring, incident management, and planned maintenance.
• Perform capacity planning and storage lifecycle management, improving resource utilization and system efficiency.
• Diagnose and resolve CPU, memory, and performance bottlenecks, reducing recurring incidents through root cause analysis (RCA) and preventive actions.
• Administer Identity & Access Management (IAM) using Microsoft Entra ID, including user lifecycle, RBAC, access control, MFA, and permission governance.
• Support Microsoft 365 services (Exchange Online, Teams, SharePoint), including mail flow troubleshooting and access management.
• Monitor infrastructure using NinjaOne and LogicMonitor, enabling proactive issue detection and improving system uptime.
• Automate operational tasks using PowerShell scripting, reducing manual effort and improving operational efficiency.
• Manage incidents via ServiceNow, ensuring SLA compliance and timely resolution of critical issues.
• Collaborate with cross-functional teams to resolve complex issues and maintain service continuity.

Service Desk L2 & IAM Support at Teleperformance (TP) (2022-01 – 2025-01)

• Managed Active Directory including user lifecycle, GPOs, and permissions.
• Supported Microsoft 365 services and resolved mailbox and access issues.
• Worked on hybrid identity (On-prem AD + Azure AD).
• Handled Intune and Jamf Pro device management.
• Automated repetitive tasks using PowerShell.

M.A. in Geography – Kumaun University (2018 – 2020)

B.A. (Hons) in Geography – University of Delhi (2014 – 2017)