Pradeep Waghmare

Operations Manager – Customer Service & Operations at GTPL Hathway Ltd. (2022-06 – 2025-06)

Managed operations for 260K+ subscribers, ensuring SLA compliance and service delivery.
Led churn reduction and retention initiatives to improve customer lifecycle management.
Monitored MIS dashboards, recovery metrics, and partner performance to improve collections and operational efficiency.
Managed vendor governance, escalations, and service quality benchmarks.

Store Manager Virar at Vodafone Idea Ltd. (2019-01 – 2022-01)

Managed store operations, customer service, sales targets, and operational KPIs.
Led team training, performance management, and escalation handling.
Improved sales and customer satisfaction through daily operational reviews.

Assistant Manager - Customer Service at Idea Cellular Ltd. (2007-03 – 2019-01)

Managed ₹1.55 Cr monthly billing portfolio across 78K+ postpaid customers.
Improved collection efficiency and reduced bad debt through structured recovery strategies.
Controlled revenue leakage and strengthened customer retention initiatives.

Operations In-Charge – Retention & Refunds at Reliance Infocom Ltd. (2003-03 – 2007-02)

Led Retention and Refund operations across 10 customer care centers.
Handled escalations, ensured process adherence, and prepared MIS reports for management review.
Supported churn reduction initiatives through structured customer engagement and resolution processes.

Customer Care Executive – Personal Loans at Citi Bank (2002-09 – 2003-02)

Handled customer inquiries related to personal loan products, documentation, and service requests.

Customer Service Executive at Mantra Online (2000-06 – 2001-05)

Managed customer support interactions and basic service issue resolution.

About