Freight Forwarding | Customs Operations | Control Tower Operations - DHL Global Forwarding Freight India LLP - UAE, Abu Dhabi, Kuwait & Germany
(2021-08)
Managing end-to-end Customs Operations, Brokerage, Billing, and Shipment Management for UAE and Abu Dhabi operations across Air, Ocean, and Road freight.
- Successfully onboarded 100+ customers during the UAE Billing & Invoicing Migration project, improving operational efficiency, data accuracy, and customer satisfaction.
- Led the implementation and management of 17 UAE operational and compliance reports, ensuring process adherence and stakeholder visibility.
- Executed customs declarations, clearance processing, post-audit reviews, and regulatory compliance activities through UAE Customs and ATLP platforms.
- Managed Dubai Import and Export Billing, brokerage billing, rate validation, work-item billing, and financial reconciliations with high accuracy.
- Processed and monitored Certificates of Origin (COO), MOFAIC services, attested export documents, customs documentation, and customer compliance requirements through TAMM and ATLP portals.
- Demonstrated advanced expertise in CargoWise One (CW1), including shipment enrichment, customs entries, eDocs management, billing workflows, search grid creation, and ATLP integration.
- Handled commercial invoice validation, HS Code classification, CPC codes, tariff classification, Incoterms, country of origin verification, customs entry creation, and declaration transmission.
- Prepared and published operational MIS reports, reconciliation reports, cost reports, customs claim reports, and management dashboards to support business decisions.
- Managed brokerage and network shipments monitored operational queues, and assigned workloads ensured SLA adherence across teams.
- Developed and maintained Standard Operating Procedures (SOPs), driving process standardization, compliance, and operational excellence.
- Supported Airbus (SATAIR) logistics operations by coordinating bookings, shipment releases, routing instructions, pre-alerts, track-and-trace activities, and customer communication using SAP, DHLX, FDX, and (Box release) AEB.
- Supported key customer operations including SATAIR (Airbus), Autoliv, Kuwait Warehouse Operations, Siemens Freight Cost Management (FCM), and TRSS shipments, ensuring smooth end-to-end execution.
- Performed SAP master data management, inventory allocation, ASN processing, warehouse coordination, sales order management, and freight cost workflow integration.
- Collaborated with cross-functional stakeholders, customs authorities, carriers, and customers to ensure timely cargo movement and service excellence.
Export Documentation Executive - MSC Service Center India Pvt Ltd
(2019-09 - 2021-07)
- Prepared and generated Bill of Lading (BL), ensuring accuracy of shipper, consignee, cargo details, and compliance with carrier requirements.
- Processed and manifested Shipping Instructions (SI) received from shippers and freight forwarders with high accuracy.
- Coordinated closely with Front Offices and customers to resolve documentation queries and ensure smooth workflow.
- Handled Draft Corrections and executed Bill of Lading (BL) release within required timelines.
- Created DTX files for Export Documentation, ensuring compliance with carrier and regulatory standards.
- Performed detailed audits of BL drafts prior to final release to maintain documentation accuracy.
- Conducted weekly productivity review meetings and presented operational reports to management.
Operation Support Executive - CMA CGM SSC
(2018-06 - 2019-09)
Played a key role in operational support by ensuring high levels of data quality, accuracy, and consistency across business processes.
- Identified, analysed, and resolved errors arising during the integration of Booking, Tracking events, and e-Invoices across third-party shipping platforms.
- Delivered effective solutions through process enhancements, ensuring alignment with customer requirements and business objectives.
- Collaborated with cross-functional teams and external stakeholders to troubleshoot integration issues, improve system performance, and enhance customer experience.
- Identifying and assisting in solving problems faced by customers involved in shipping process.
- Develop user documentation and scripts for functional usability and report generation.
- Amendment in draft wherever necessary.
- Validation of routing to give the best routing solution to the custom based on their requirement.
- Validated booklet which is a set of routing instruction that comes under one common vessel along with another combination of ports and vessels, which will replicate in the CMA CGM website for customers to avoid unavailability of vessels.
- Uploaded booklets by commercial manager and maintained by routing finder team.
- Advised the voyage creation team to create voyages for the vessels based on their requirements.
- Advised for the approval of routing if the customer required routing is not approved.
Process Advisor (Contract) - Barclays Shared Services
(2015-12 - 2016-09)
- Payment Protection Insurance
- Investigation Case Handling
- Experience of Performing Complex Redress Calculations
- Performing Accurate Redress Calculations to relating types of Loans, Mortgage
- Following complex processes in a methodical way with high attention to detail
- Data inputting information into spreadsheet calculators
- Capturing calculations and outcomes into systems
- Understanding and applying business rules
Document Specialist – Financial Print - RR Donnelley India Outsource Limited
(2013-08 - 2014-12)
- Prepare & Formatting the Report Documents as Per Client Style Specifications.
- Doing a typeset document which includes Alteration, Content/Style and fixing the error Accordingly.
- Doing well in MS Word, MS Excel, and MS PPT (Make slide alterations and deliver 100% Quality).
- Planning the Strategy /Technique to get the job done On-Time and with utmost Quality Reporting.
- Handling independently and delivering it (i.e.) assigned job up to Customers (Client) Satisfaction.
- Strictly follow the Process derived, at any cost under any circumstances.
